Executive Director, High Net Worth Card Product Strategy

Location: New York, NY, United States

Job Family: Marketing Strategy

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a rich history of innovation in consumer banking and wealth management. As the Executive Director, High Net Worth Card Product Strategy, you will play a pivotal role in shaping the future of premium credit card offerings for our high net worth (HNW) clients worldwide. Reporting to the Head of Consumer Product Strategy, you will define and implement cutting-edge products and features that deliver exceptional value, such as enhanced travel rewards, personalized concierge services, and integrated wealth advisory tools. This position is based in our state-of-the-art New York office, where you'll collaborate with elite teams to drive JP Morgan's commitment to superior client experiences in a competitive financial landscape. Your core responsibilities will include leading the ideation and launch of HNW-focused card products, conducting in-depth market analysis to uncover unmet needs among affluent customers, and partnering with technology and risk teams to ensure seamless, secure implementations. You will leverage JP Morgan's vast data resources to personalize offerings, drawing on insights from our global client base to refine strategies that boost engagement and loyalty. Additionally, you'll navigate complex regulatory environments across international markets, ensuring all initiatives comply with standards like PCI DSS while aligning with the firm's risk framework. This role demands a strategic mindset to balance innovation with profitability, positioning JP Morgan Chase as the premier choice for HNW banking solutions. We seek a visionary leader passionate about financial services and the evolving needs of high net worth individuals. Success in this role will contribute directly to JP Morgan's growth in the premium consumer segment, offering opportunities to influence executive-level decisions and mentor emerging talent. Join us to harness the power of one of the world's most admired financial institutions and make a lasting impact on global HNW client services.

Key Responsibilities

• Lead the development and execution of innovative credit card products and features tailored to high net worth (HNW) customers, focusing on global scalability and premium value propositions
• Conduct market research and competitive analysis to identify opportunities for new HNW card offerings, such as enhanced rewards, concierge services, and exclusive partnerships
• Collaborate with cross-functional teams including marketing, risk, technology, and compliance to define product roadmaps and ensure alignment with JP Morgan Chase's strategic objectives
• Drive the implementation of product launches, including pricing strategies, feature prioritization, and performance metrics to optimize customer acquisition and retention
• Analyze customer data and feedback to refine product strategies, leveraging JP Morgan's advanced analytics tools to enhance personalization for HNW clients
• Partner with global wealth management teams to integrate card products into holistic HNW client experiences, promoting seamless banking solutions
• Monitor industry trends, regulatory changes, and competitor activities to proactively adapt HNW card strategies and mitigate risks
• Develop business cases and financial models to support product initiatives, ensuring alignment with profitability goals and JP Morgan's risk appetite
• Mentor junior team members and foster a culture of innovation within the High Net Worth Card Product Strategy group

Required Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field; MBA or advanced degree preferred
• 10+ years of experience in product strategy, development, or management within the financial services industry, with a focus on credit cards or high net worth client services
• Proven track record of launching successful consumer financial products globally, including credit card innovations for affluent segments
• Deep understanding of high net worth customer needs, behaviors, and regulatory environments in wealth management and consumer banking
• Strong analytical skills with experience using data-driven insights to inform product decisions in a competitive banking landscape
• Excellent communication and stakeholder management abilities, with experience collaborating across cross-functional teams in a large financial institution

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar, working on premium credit card products such as Chase Sapphire Reserve
• Knowledge of global payment systems, fintech trends, and emerging technologies like digital wallets and blockchain in card products
• Prior leadership in strategy roles for high net worth or ultra-high net worth client segments
• Familiarity with regulatory compliance in international markets, including GDPR, PCI DSS, and anti-money laundering standards

Required Skills

• Product strategy and roadmap development
• Market research and competitive analysis
• Data analytics and financial modeling
• Customer segmentation for HNW clients
• Cross-functional collaboration and leadership
• Regulatory compliance in financial services
• Innovation in credit card features and rewards
• Global payment systems knowledge
• Strategic planning and execution
• Stakeholder communication and presentation
• Risk assessment in consumer banking
• Fintech trends and digital transformation
• Business case development
• Team mentoring and development
• Analytical problem-solving

Benefits

• Competitive base salary and performance-based annual bonus, with total compensation reflecting executive-level contributions at JP Morgan Chase
• Comprehensive health, dental, and vision insurance plans, including coverage for dependents and wellness programs
• 401(k) retirement savings plan with generous company matching contributions and investment options tailored to financial professionals
• Paid time off including vacation, sick days, and parental leave, plus flexible work arrangements in line with JP Morgan's hybrid model
• Professional development opportunities through JP Morgan's internal training programs, tuition reimbursement, and leadership coaching
• Exclusive employee perks such as discounted financial products, travel benefits, and access to cultural events in New York
• Relocation assistance for eligible candidates moving to New York, NY, including housing support and visa sponsorship where applicable

JP Morgan Chase is an equal opportunity employer.