Executive Director - Secured Lending Operations Director

Location: New York, NY, United States

Job Family: Operations Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As the Executive Director - Secured Lending Operations Director, you will play a pivotal role in leading our global operations for commercial real estate (CRE) and asset-backed lending. Based in our New York headquarters, this position reports to the Head of Operations for Commercial Banking and involves overseeing a dynamic team responsible for delivering seamless, efficient, and compliant lending services to our institutional clients. You will drive strategic initiatives that enhance operational resilience, leverage cutting-edge technology, and support JP Morgan's commitment to sustainable growth in the financial services industry. Your core responsibilities will include developing and executing a comprehensive operations strategy that aligns with business goals, regulatory demands, and risk appetites. This encompasses managing the full lifecycle of secured loans—from origination and documentation to servicing, collateral valuation, and default management—while ensuring scalability across global markets. You will champion transformation projects, such as digitizing workflows and integrating AI-driven analytics, to optimize processes and reduce operational costs. Collaboration with cross-functional partners in Risk, Technology, and Compliance will be essential to maintain the highest standards of integrity and efficiency in our lending operations. Success in this role demands a strategic visionary with deep expertise in financial services operations. You will foster a high-performance culture, mentor talent, and navigate complex challenges in a fast-paced environment. By joining JP Morgan Chase, you will contribute to our mission of powering the progress of economies worldwide, with access to unparalleled resources, professional growth opportunities, and a collaborative community dedicated to excellence.

Key Responsibilities

• Lead the global operations strategy for JP Morgan Chase's Commercial Real Estate (CRE) and Asset-Backed Lending divisions, ensuring alignment with business objectives and risk management frameworks
• Oversee end-to-end operations including loan origination, servicing, collateral management, and portfolio monitoring for secured lending products
• Drive transformation initiatives to enhance operational efficiency, leveraging technology such as automation and AI to reduce costs and improve turnaround times
• Manage a team of operations professionals across multiple locations, fostering a culture of excellence, compliance, and innovation
• Collaborate with senior stakeholders in Risk, Compliance, and Technology to implement robust controls and mitigate operational risks
• Develop and execute performance metrics, KPIs, and reporting dashboards to monitor operational health and drive continuous improvement
• Ensure adherence to global regulatory standards and internal JP Morgan policies in all lending operations
• Identify and champion process optimizations, including vendor management and outsourcing strategies for non-core functions
• Lead crisis management and resolution for operational issues in high-stakes lending scenarios

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field; advanced degree (MBA or equivalent) strongly preferred
• 10+ years of progressive experience in operations management within financial services, with at least 5 years in secured lending or commercial real estate finance
• Proven track record of leading global teams in high-volume, complex lending environments
• Deep knowledge of regulatory requirements including Dodd-Frank, Basel III, and CRE lending standards
• Experience in driving operational transformations and implementing process improvements in a banking context
• Strong leadership experience managing cross-functional teams across multiple geographies

Preferred Qualifications

• Experience in asset-backed lending operations at a major financial institution
• Certification in project management (PMP) or Six Sigma Black Belt
• Prior exposure to JP Morgan Chase systems or similar banking platforms
• International experience in APAC or EMEA regions for global operations oversight

Required Skills

• Expertise in secured lending operations and commercial real estate finance
• Proficiency in financial modeling and risk assessment tools
• Strong knowledge of banking regulations and compliance frameworks
• Leadership and team management in multicultural environments
• Strategic planning and execution for operational transformations
• Data analytics and reporting using tools like SQL, Tableau, or Excel
• Project management methodologies (Agile, Waterfall)
• Excellent communication and stakeholder engagement skills
• Problem-solving and decision-making in high-pressure situations
• Familiarity with core banking systems (e.g., Loan IQ, Aladdin)
• Change management and process optimization expertise
• Risk identification and mitigation strategies
• Vendor and contract management
• Global operational oversight and coordination
• Innovation mindset for adopting emerging technologies in finance

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan locations
• Global mobility opportunities and relocation assistance for qualifying roles

JP Morgan Chase is an equal opportunity employer.