Executive Director, Ultimate Rewards Program Management

Location: New York, NY, United States

Job Family: Program & Project Management

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. We operate in over 100 markets, providing innovative solutions in investment banking, consumer and community banking, commercial banking, and asset and wealth management. As an Executive Director in Ultimate Rewards Program Management, you will play a pivotal role in shaping one of our flagship customer loyalty programs, driving engagement and value for millions of cardholders and clients. This position is based in our New York headquarters, where you'll lead strategic initiatives that enhance the program's impact on revenue growth and customer retention in a competitive financial landscape. In this leadership role, you will own the end-to-end strategy, governance, and performance of the Ultimate Rewards program, a cornerstone of JPMorgan Chase's consumer banking offerings. You'll collaborate with diverse teams across marketing, technology, risk, and partnerships to innovate program features, such as flexible redemption options and personalized rewards, while ensuring adherence to stringent financial regulations like those from the CFPB and GDPR. Your focus will be on leveraging data-driven insights to optimize program ROI, expand partnerships with merchants and travel providers, and integrate emerging technologies like AI for enhanced customer experiences. Success in this role requires a deep understanding of the financial services industry, where customer trust and innovation are paramount. The ideal candidate thrives in a fast-paced environment, balancing strategic vision with operational excellence to deliver measurable business outcomes. You will report to senior leadership within Consumer & Community Banking and have the opportunity to influence broader company initiatives. At JPMorgan Chase, we value diverse perspectives and offer a supportive culture that fosters professional growth and work-life balance. If you are passionate about transforming loyalty programs into powerful drivers of customer loyalty and business success, join us in redefining rewards in the financial services sector.

Key Responsibilities

• Develop and execute the overall strategy for the Ultimate Rewards program, aligning with JPMorgan Chase's customer-centric goals and business objectives
• Oversee program governance, including policy development, risk management, and compliance with financial regulations
• Drive performance optimization by analyzing program metrics, customer feedback, and market trends to enhance value delivery
• Foster cross-team collaboration between marketing, product, technology, and partner ecosystems to innovate and scale program features
• Lead the annual planning and budgeting process for the program, ensuring efficient resource allocation and ROI maximization
• Monitor competitive landscapes in rewards programs and recommend enhancements to maintain JPMorgan Chase's market leadership
• Manage stakeholder relationships with internal executives, external partners, and vendors to support program execution
• Champion customer experience improvements, leveraging data analytics to personalize rewards and increase engagement
• Report program performance to senior leadership, providing insights and recommendations for strategic adjustments

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field; MBA or advanced degree preferred
• 10+ years of experience in program management, strategic planning, or product management within the financial services industry
• Proven track record of leading large-scale loyalty or rewards programs, with a focus on customer engagement and value optimization
• Strong understanding of regulatory compliance in financial services, including data privacy and consumer protection laws
• Experience in cross-functional leadership, collaborating with teams in marketing, technology, risk, and operations
• Demonstrated ability to drive performance metrics and ROI in customer-facing programs

Preferred Qualifications

• Experience with credit card rewards programs or similar loyalty initiatives at a major financial institution
• Knowledge of digital transformation and fintech innovations in rewards ecosystems
• Prior leadership role in a global financial services firm, with exposure to international markets
• Certification in project management (e.g., PMP) or agile methodologies

Required Skills

• Strategic planning and execution
• Program governance and risk management
• Data analytics and performance metrics
• Customer experience optimization
• Cross-functional team leadership
• Financial modeling and ROI analysis
• Regulatory compliance in financial services
• Stakeholder management and communication
• Agile project management methodologies
• Digital product innovation
• Market research and competitive analysis
• Budgeting and resource allocation
• Problem-solving and decision-making
• Leadership and influence without authority
• Proficiency in tools like Excel, Tableau, or similar for data visualization

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.