Experience Design, Executive Director - Infrastructure Platforms

Location: Jersey City, NJ, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of financial innovation, and our Infrastructure Platforms team plays a pivotal role in building the robust, secure foundations that power our global operations. As an Experience Design Executive Director, you will lead the creation of pioneering UX designs that transform how our teams interact with critical infrastructure tools, from cloud management platforms to secure data pipelines. Based in our state-of-the-art Jersey City office, you will drive user-centered design initiatives that enhance efficiency, reduce errors, and foster adoption among traders, risk analysts, and IT professionals in a highly regulated environment. Your work will directly contribute to JPMorgan Chase's commitment to delivering seamless, intuitive experiences that support our mission of enabling the world's leading financial services. In this executive leadership role, you will oversee a talented team of designers, collaborating closely with engineering, product, and compliance groups to translate complex technical requirements into elegant, accessible interfaces. You will spearhead research efforts to uncover pain points in infrastructure workflows, such as real-time monitoring of trading systems or compliance reporting, and iterate on designs using advanced prototyping and testing methodologies. Emphasizing inclusivity and security, your designs will adhere to industry standards while pushing boundaries with emerging technologies like AI-assisted interfaces, ensuring our platforms remain competitive in the evolving fintech landscape. JPMorgan Chase values bold thinkers who can balance creativity with precision in a high-stakes setting. This position offers the opportunity to influence enterprise-wide strategies, mentor the next generation of designers, and contribute to projects that impact millions of customers. If you are passionate about crafting transformative user experiences in financial services, join us to shape the future of infrastructure at one of the world's most admired banks.

Key Responsibilities

• Lead the end-to-end UX design process for infrastructure platforms, from ideation to implementation, ensuring alignment with JPMorgan Chase's strategic goals
• Collaborate with product managers, engineers, and stakeholders to define user needs and create wireframes, prototypes, and high-fidelity designs for trading, risk management, and compliance tools
• Conduct user research and usability testing tailored to financial professionals, incorporating feedback to refine transformative user experiences
• Drive innovation in UX for cloud-based infrastructure, focusing on scalability, security, and efficiency in a regulated banking environment
• Mentor and guide a team of UX designers, fostering a culture of design excellence within the Infrastructure Platforms group
• Partner with global teams to ensure designs are inclusive, accessible, and compliant with accessibility standards like WCAG
• Analyze user data and metrics to iterate on designs, improving adoption rates for internal tools used by thousands of JPMorgan employees
• Present design concepts to senior executives, advocating for user-centered approaches in high-impact financial projects
• Stay abreast of emerging UX trends in fintech, such as AI personalization and immersive interfaces, and integrate them into platform roadmaps

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field; Master's degree preferred
• 10+ years of experience in UX design, with at least 5 years focused on enterprise software or infrastructure platforms in the financial services sector
• Proven track record of leading design teams in creating user-centered experiences for complex, high-stakes environments like banking and trading systems
• Deep understanding of financial industry regulations (e.g., SEC, FINRA) and how they impact user experience design
• Experience with agile methodologies and cross-functional collaboration in large-scale organizations
• Portfolio demonstrating innovative UX solutions for infrastructure platforms, such as data centers, cloud services, or API integrations

Preferred Qualifications

• Advanced certification in UX research or design thinking from institutions like Nielsen Norman Group
• Experience working at a major financial institution, ideally with exposure to JPMorgan Chase's technology ecosystem
• Familiarity with designing for AI-driven infrastructure tools in fintech
• Previous leadership role in mentoring junior designers within a global team

Required Skills

• Expertise in UX design tools like Figma, Sketch, and Adobe XD
• Proficiency in prototyping and interaction design for complex systems
• Strong knowledge of HTML, CSS, and JavaScript for design handoff to developers
• Experience with user research methods, including interviews, surveys, and A/B testing
• Understanding of financial data visualization and dashboard design
• Familiarity with API design principles and infrastructure technologies like AWS or Azure
• Excellent communication and presentation skills for stakeholder engagement
• Leadership and team management abilities in a fast-paced environment
• Analytical mindset for interpreting user behavior data
• Knowledge of design systems and component libraries
• Soft skills in empathy and user advocacy
• Project management skills using tools like Jira or Asana
• Adaptability to regulatory changes in financial services
• Creative problem-solving for enterprise-scale challenges

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to JPMorgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements, including hybrid options in Jersey City

JP Morgan Chase is an equal opportunity employer.