Experience Design, Executive Director - Proprietary Wallets and Lending

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services through innovative digital experiences. As an Experience Design Executive Director for Proprietary Wallets and Lending, you will lead the creation of user-centric designs that power secure, efficient, and engaging platforms for our clients. Based in our vibrant New York office, you will drive the vision for proprietary wallet solutions and lending products, ensuring they meet the evolving needs of millions of consumers and businesses while adhering to the highest standards of security and compliance in the financial industry. This role is pivotal in enhancing client trust and loyalty by delivering intuitive experiences that simplify complex financial transactions, from seamless fund transfers to personalized lending options. In this executive leadership position, you will oversee a talented team of designers, guiding them through the full design lifecycle—from ideation and research to prototyping and implementation. Collaborating closely with product, engineering, data science, and compliance teams, you will translate business strategies into compelling user journeys that leverage cutting-edge technologies like AI and mobile biometrics. Your work will directly impact JP Morgan Chase's digital transformation, contributing to our mission of making banking more accessible and innovative. Expect to conduct in-depth user studies, iterate based on real-world feedback, and advocate for designs that prioritize inclusivity and regulatory excellence in a fast-paced, global environment. We seek a visionary leader passionate about the intersection of design and finance, with a proven ability to navigate the complexities of proprietary financial tools. Join JP Morgan Chase to shape the future of wallets and lending, where your expertise will help us build experiences that not only meet but exceed client expectations, fostering long-term relationships in an ever-competitive landscape. This is an opportunity to lead at the intersection of creativity and commerce, driving meaningful change for one of the world's leading financial institutions.

Key Responsibilities

• Lead the end-to-end design of user experiences for JP Morgan Chase's proprietary wallets and lending platforms, ensuring seamless, intuitive interactions for millions of clients
• Collaborate with product, engineering, and risk teams to define user needs, create wireframes, prototypes, and high-fidelity designs aligned with business objectives
• Conduct user research and usability testing to inform design decisions, focusing on accessibility, security, and personalization in financial services
• Drive innovation in experience design by incorporating emerging technologies like AI-driven personalization and mobile-first interfaces for lending and wallet functionalities
• Ensure all designs comply with JP Morgan Chase's brand standards, financial regulations, and inclusive design principles to build trust and mitigate risks
• Mentor and manage a team of UX designers, fostering a culture of creativity and collaboration within the broader Chase digital ecosystem
• Analyze user feedback and performance metrics to iterate on designs, optimizing for key outcomes like user retention and transaction efficiency
• Partner with executive stakeholders to present design strategies and roadmaps that support JP Morgan Chase's growth in consumer and commercial banking
• Champion user-centric design practices across the organization, influencing broader initiatives in digital transformation

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field; Master's degree preferred
• 10+ years of experience in user experience design, with at least 5 years focused on financial services or fintech products
• Proven track record leading design teams on complex, high-stakes projects involving digital wallets, lending platforms, or payment systems
• Deep understanding of financial regulations such as GDPR, PCI-DSS, and SEC guidelines impacting user experiences in banking
• Experience collaborating with cross-functional teams including product managers, engineers, and compliance experts in a large-scale enterprise environment
• Portfolio demonstrating innovative design solutions for proprietary financial tools that enhance user trust and engagement

Preferred Qualifications

• Advanced degree in UX Design or related field
• Experience in designing experiences for proprietary wallets or lending products at a major financial institution
• Familiarity with blockchain, cryptocurrency, or emerging payment technologies
• Certification in UX research methodologies or agile design practices

Required Skills

• Expertise in UX design tools like Figma, Sketch, or Adobe XD
• Proficiency in user research methods including interviews, surveys, and A/B testing
• Strong knowledge of financial services UX principles, such as secure transaction flows and KYC processes
• Experience with prototyping and interaction design for mobile and web applications
• Agile methodology and design thinking frameworks
• Leadership and team management skills
• Analytical skills for interpreting user data and metrics
• Communication skills for stakeholder presentations and cross-functional collaboration
• Understanding of accessibility standards (WCAG) and inclusive design
• Familiarity with HTML/CSS and basic JavaScript for design handoff
• Problem-solving in high-pressure, regulated environments
• Creativity and innovation in fintech product design
• Project management tools like Jira or Asana

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and leadership training
• Wellness programs with gym memberships, mental health support, and employee assistance
• Flexible work arrangements, including hybrid options in New York
• Stock purchase plan and employee discounts on financial products

JP Morgan Chase is an equal opportunity employer.