Experience Design Lead - Investment Banking - Vice President

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

J.P. Morgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. As an Experience Design Lead - Investment Banking - Vice President, you will play a pivotal role in shaping the digital future of our Investment Banking division. This position involves strategizing, leading, and executing innovative design initiatives for Digital Investment Banking, while collaborating with design pods across Global Banking to create seamless, intuitive experiences for our institutional clients. Based in New York, NY, you will drive user-centered solutions that enhance deal execution, client engagement, and operational efficiency in a highly regulated environment. In this leadership role, you will guide cross-functional teams through the full design lifecycle, from research and ideation to prototyping and implementation. You will conduct in-depth user studies with investment bankers, traders, and clients to uncover pain points in digital tools for capital markets, M&A advisory, and syndication processes. Leveraging your expertise in financial services UX, you will craft designs that balance sophisticated functionality with accessibility, ensuring compliance with industry standards like SEC guidelines. Your work will directly impact J.P. Morgan's ability to deliver cutting-edge platforms that empower clients in complex, high-stakes transactions. We seek a visionary designer passionate about fintech innovation, with a proven ability to mentor teams and influence senior stakeholders. At J.P. Morgan, you will thrive in a collaborative culture that values bold ideas and data-driven decisions, contributing to our mission of enabling the world's most important financial institutions to achieve their goals. This role offers unparalleled opportunities for growth within a dynamic organization committed to excellence in investment banking.

Key Responsibilities

• Lead the strategy, ideation, and execution of user experience design initiatives for Digital Investment Banking platforms
• Collaborate with design pods across Global Banking to ensure cohesive user experiences for institutional clients
• Conduct user research, including interviews and usability testing with investment bankers and clients to inform design decisions
• Develop wireframes, prototypes, and high-fidelity designs using tools like Figma or Adobe XD, tailored to financial workflows
• Partner with product managers, engineers, and stakeholders to align design solutions with business objectives and regulatory requirements
• Mentor junior designers and foster a culture of innovation within the design team at J.P. Morgan Chase
• Analyze user data and metrics to iterate on designs, improving adoption and efficiency in investment banking tools
• Present design concepts and rationales to senior leadership, advocating for user-centered approaches in high-value transactions
• Stay abreast of industry trends in fintech UX and integrate best practices into J.P. Morgan's digital offerings

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field; Master's degree preferred
• 8+ years of experience in UX/UI design, with at least 4 years in financial services or investment banking
• Proven track record leading cross-functional design teams and executing end-to-end design projects
• Strong portfolio demonstrating experience in designing digital products for high-stakes financial environments
• Deep understanding of investment banking processes, including deal origination, syndication, and client advisory
• Experience with agile methodologies and collaboration in fast-paced, regulated industries

Preferred Qualifications

• Advanced knowledge of financial regulations such as SEC, FINRA, and GDPR impacting digital platforms
• Experience working with data visualization tools for complex financial datasets
• Prior leadership role in a global financial institution, ideally with exposure to J.P. Morgan's ecosystem
• Familiarity with emerging technologies like AI-driven personalization in banking interfaces

Required Skills

• Expertise in UX design principles and user-centered design methodologies
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite
• Strong understanding of financial services terminology and investment banking workflows
• Experience with prototyping and wireframing for complex enterprise applications
• Knowledge of accessibility standards (WCAG) and inclusive design practices
• Analytical skills for interpreting user behavior data and A/B testing results
• Excellent communication and presentation skills for stakeholder engagement
• Leadership and team management abilities in collaborative environments
• Familiarity with agile and scrum frameworks in software development
• Technical aptitude with HTML/CSS, JavaScript for design handoff
• Problem-solving skills in high-pressure, deadline-driven projects
• Cultural sensitivity for designing global, diverse user experiences
• Adaptability to evolving fintech trends and regulatory landscapes

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to J.P. Morgan's learning platforms
• Wellness programs, including gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Hybrid work flexibility and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.