Experience Design Senior Associate

Location: Chicago, IL, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of reimagining the future of financial services through innovative digital experiences. As an Experience Design Senior Associate in our Chicago office, you will play a pivotal role in crafting user-centric designs for our digital products, with a strong emphasis on inclusivity and accessibility. This position is within the User Experience Design category, where you'll contribute to building intuitive platforms that empower millions of clients in banking, investment, and asset management. Your work will directly impact how users interact with our secure, reliable financial tools, ensuring they are accessible to diverse populations while adhering to industry regulations. In this leadership role, you will guide the design process from ideation to execution, collaborating closely with product managers, engineers, and compliance experts to deliver seamless experiences across mobile, web, and enterprise applications. You'll conduct in-depth user research tailored to the financial sector, identifying pain points in areas like account management, payments, and wealth advisory, and translate insights into wireframes, prototypes, and polished interfaces. A key focus will be on inclusive design practices, incorporating features for users with disabilities and underrepresented groups, while ensuring compliance with standards like WCAG and financial privacy laws. Your designs will enhance user trust and satisfaction in JPMorgan Chase's ecosystem, driving engagement and loyalty. We seek a passionate designer who thrives in a dynamic, collaborative environment and is committed to innovation in fintech. You'll mentor team members, contribute to our design system, and stay ahead of UX trends to keep our offerings competitive. Joining JPMorgan Chase means being part of a global leader dedicated to responsible banking, with opportunities for growth in a supportive culture that values diversity and work-life balance. If you have a strong portfolio showcasing financial UX work and a dedication to accessible design, this role offers a chance to make a meaningful impact on the financial lives of our clients.

Key Responsibilities

• Lead the creation of user-centric designs for digital products, ensuring alignment with JPMorgan Chase's brand and financial service standards
• Conduct user research and usability testing to inform inclusive and accessible design decisions
• Collaborate with product, engineering, and compliance teams to integrate accessibility features into financial applications
• Develop wireframes, prototypes, and high-fidelity mockups using industry-standard tools
• Advocate for diversity, equity, and inclusion in design processes, focusing on underserved user groups in the financial sector
• Mentor junior designers and contribute to design system enhancements for scalable financial interfaces
• Analyze user feedback and metrics to iterate on designs, improving user experience in banking and investment tools
• Ensure designs comply with regulatory requirements such as ADA, Section 508, and financial data privacy standards
• Present design concepts to senior stakeholders, translating complex financial needs into intuitive user experiences
• Stay updated on emerging trends in UX design, accessibility, and fintech innovations

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field
• 5+ years of experience in UX/UI design, with a focus on digital products in the financial services sector
• Proven track record of leading design projects that emphasize user-centric principles, inclusivity, and accessibility
• Strong portfolio demonstrating work in financial applications, including mobile and web interfaces
• Experience with design tools and methodologies such as Figma, Sketch, or Adobe XD
• Knowledge of financial regulations like WCAG for accessibility and inclusive design standards
• Ability to collaborate with cross-functional teams including product managers, developers, and stakeholders in a fast-paced environment

Preferred Qualifications

• Master's degree in UX Design or related field
• Experience working at a major financial institution or fintech company
• Certification in accessibility (e.g., CPACC) or inclusive design practices
• Background in agile development processes within banking or investment services
• Familiarity with JPMorgan Chase's digital platforms or similar enterprise-level financial tools

Required Skills

• Proficiency in UX design tools like Figma, Sketch, and Adobe Creative Suite
• Strong understanding of accessibility standards (WCAG, ARIA) and inclusive design principles
• Expertise in user research methods, including interviews, surveys, and A/B testing
• Knowledge of financial services UX, such as secure transaction flows and data visualization
• Experience with prototyping and wireframing for mobile and responsive web applications
• Collaboration and communication skills for cross-functional team environments
• Analytical skills to interpret user data and financial metrics
• Problem-solving abilities in complex, regulated financial contexts
• Familiarity with agile methodologies and design thinking frameworks
• Attention to detail in ensuring compliance with banking regulations
• Creative thinking for innovative, user-friendly financial product designs
• Project management skills to lead design initiatives from concept to implementation
• Technical aptitude with HTML/CSS basics for designer-developer handoffs
• Empathy and cultural sensitivity for inclusive design targeting diverse financial users
• Adaptability to fast-paced fintech environments at JPMorgan Chase

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to JPMorgan Chase's learning resources
• Employee stock purchase plan and financial wellness programs
• Hybrid work model with flexibility for Chicago-based roles
• On-site fitness centers, wellness programs, and mental health support

JP Morgan Chase is an equal opportunity employer.