Experience Design Senior Associate - Operations

Location: Mumbai, Maharashtra, India

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming financial services through innovative digital experiences. As an Experience Design Senior Associate in Operations based in Mumbai, Maharashtra, India, you will play a pivotal role in crafting user-centric designs that drive inclusivity and accessibility across our digital products. This position within our Consumer & Community Banking division focuses on enhancing operational efficiency while ensuring seamless, secure interactions for millions of clients worldwide. You will collaborate with multidisciplinary teams to deliver intuitive interfaces that simplify complex financial tasks, adhering to the highest standards of regulatory compliance and user trust that define JP Morgan Chase. Your responsibilities will include leading end-to-end design processes, from user research and ideation to prototyping and iteration, with a strong emphasis on accessibility for diverse user groups, including those with disabilities. You will integrate feedback from stakeholders and leverage data-driven insights to refine designs that support operational workflows, such as transaction processing and client onboarding. By championing inclusive practices, you will contribute to products that not only meet but exceed industry benchmarks for usability in the financial sector, fostering loyalty and innovation at one of the world's leading financial institutions. This role offers the opportunity to grow within a dynamic, global environment where your expertise in UX design directly impacts JP Morgan Chase's mission to enable economic opportunity. With access to cutting-edge tools and resources, you will mentor emerging talent and shape the future of digital banking operations. Join us in Mumbai to make a meaningful difference in how clients engage with their finances, all while advancing your career in a supportive, high-impact setting.

Key Responsibilities

• Lead the creation of user-centric designs for digital products in JP Morgan Chase's operations, ensuring alignment with business goals and user needs
• Conduct user research and usability testing to inform inclusive and accessible design solutions in the financial sector
• Collaborate with product managers, engineers, and stakeholders to prototype and iterate on intuitive interfaces for banking applications
• Advocate for accessibility compliance, incorporating WCAG guidelines into all design deliverables
• Develop wireframes, mockups, and high-fidelity designs using tools like Figma and Adobe XD
• Analyze user feedback and performance metrics to refine designs that enhance operational efficiency and customer satisfaction
• Mentor junior designers and contribute to design system standards across JP Morgan Chase's digital ecosystem
• Ensure designs adhere to financial regulatory requirements, including secure data handling and fraud prevention features
• Participate in cross-functional workshops to integrate UX best practices into agile sprints

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field
• 5+ years of experience in UX/UI design, with a focus on digital products in the financial services sector
• Proven track record of leading design projects that emphasize user-centricity, inclusivity, and accessibility
• Strong understanding of financial industry regulations, such as data privacy and security standards
• Experience working in agile environments and collaborating with cross-functional teams
• Proficiency in design tools and methodologies relevant to creating intuitive digital experiences

Preferred Qualifications

• Master's degree in UX Design or a related discipline
• Experience in designing for high-stakes financial applications, including banking and investment platforms
• Certification in accessibility standards (e.g., WCAG) or inclusive design practices
• Prior work at a global financial institution, with exposure to operations and client-facing digital tools

Required Skills

• Expertise in UX research methods, including interviews, surveys, and A/B testing
• Proficiency in design software such as Figma, Sketch, Adobe XD, and InVision
• Strong knowledge of accessibility principles (WCAG, ARIA) and inclusive design practices
• Understanding of financial services UX challenges, like secure authentication and transaction flows
• Agile and Scrum methodologies for collaborative project delivery
• Wireframing and prototyping skills to create interactive user journeys
• Data visualization and information architecture for complex financial data
• Communication and presentation skills to articulate design decisions to stakeholders
• Problem-solving abilities in high-pressure, regulated environments
• Empathy-driven design thinking to prioritize diverse user needs
• Familiarity with HTML/CSS and basic JavaScript for design handoff
• Experience with user analytics tools like Google Analytics or Hotjar
• Cross-cultural sensitivity for global financial audiences
• Time management and prioritization in fast-paced operations teams

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's global standards
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities through internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Mumbai with modern office facilities
• Stock purchase plan and other financial perks tailored to the banking industry

JP Morgan Chase is an equal opportunity employer.