Experience Design - Small Business, Senior Associate

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming financial services through innovative digital experiences. As a Senior Associate in Experience Design for Small Business, you will play a pivotal role in crafting user-centric designs that empower small business owners with accessible, inclusive tools to manage their finances effectively. Based in our vibrant New York, NY office, you will lead initiatives that align with our commitment to diversity and equity, ensuring our digital products meet the diverse needs of entrepreneurs from various backgrounds. This position offers the opportunity to influence real-world financial solutions at a global leader in banking, where your designs will drive customer loyalty and business growth. Your responsibilities will span the full design lifecycle, from conducting in-depth user research with small business clients to iterating on prototypes that enhance usability in areas like lending, payments, and account management. You will collaborate closely with multidisciplinary teams to integrate accessibility standards, such as WCAG compliance, into every aspect of our platforms, mitigating barriers for users with disabilities while adhering to stringent financial regulations. By leveraging data-driven insights and emerging fintech trends, you will create intuitive interfaces that simplify complex banking processes, fostering trust and efficiency for JP Morgan Chase's small business segment. We seek a passionate designer who thrives in a dynamic environment and is dedicated to inclusive innovation. Joining JP Morgan Chase means contributing to a legacy of excellence while benefiting from robust professional growth opportunities and a supportive culture that values work-life balance. If you are excited about designing the future of small business banking, apply today to help shape experiences that make a meaningful impact.

Key Responsibilities

• Lead the end-to-end design process for digital products tailored to small business clients, from research to prototyping and implementation
• Conduct user research and interviews to understand the needs of small business owners, ensuring designs promote inclusivity and accessibility
• Collaborate with product, engineering, and marketing teams to integrate user feedback into JP Morgan Chase's financial platforms
• Create wireframes, prototypes, and high-fidelity mockups using industry-standard tools, focusing on intuitive user experiences
• Advocate for accessibility compliance in all designs, adhering to WCAG guidelines and financial sector standards
• Analyze user data and metrics to iterate on designs, improving engagement and satisfaction for small business users
• Mentor junior designers and contribute to the development of design system guidelines within the team
• Present design concepts and rationales to senior stakeholders, aligning with JP Morgan Chase's brand and strategic goals
• Stay abreast of emerging trends in fintech UX and incorporate innovative solutions for small business banking

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field
• 5+ years of experience in UX/UI design, with a focus on digital products in the financial services industry
• Proven track record of leading design projects that emphasize user-centricity, inclusivity, and accessibility
• Strong portfolio demonstrating work on small business or fintech applications
• Experience collaborating with cross-functional teams including product managers, engineers, and stakeholders in a fast-paced environment
• Knowledge of financial regulations and compliance standards relevant to banking and small business services

Preferred Qualifications

• Master's degree in UX Design or related field
• Experience designing for diverse small business users, including underrepresented communities
• Familiarity with JP Morgan Chase's digital platforms or similar enterprise-level financial tools
• Certification in accessibility standards (e.g., WCAG) or inclusive design practices

Required Skills

• Proficiency in UX design tools like Figma, Sketch, or Adobe XD
• Strong understanding of user research methodologies and tools (e.g., UserTesting, SurveyMonkey)
• Expertise in accessibility principles and tools (e.g., WAVE, Axe)
• Knowledge of prototyping and wireframing best practices
• Experience with agile development processes in financial tech environments
• Excellent communication and presentation skills for stakeholder engagement
• Analytical skills for interpreting user data and A/B testing results
• Familiarity with HTML, CSS, and basic JavaScript for design handoff
• Empathy-driven design approach for inclusive user experiences
• Project management skills to lead cross-functional initiatives
• Understanding of financial services UX challenges, such as secure transaction flows
• Creative problem-solving in high-stakes, regulated industries
• Collaboration tools proficiency (e.g., Jira, Confluence, Slack)

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan Chase offices
• Flexible work arrangements, including hybrid options in New York, NY

JP Morgan Chase is an equal opportunity employer.