Experience Design Vice President

Location: Bengaluru, Karnataka, India

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of reimagining financial services through technology and design. As an Experience Design Vice President in our Bengaluru office, you will lead the design strategy for our innovative product offerings, ensuring they are intuitive, inclusive, and secure for millions of customers worldwide. This role is pivotal in shaping user experiences for banking, investment, and payment platforms, where trust and accessibility are paramount in the financial services industry. You will drive the creation of designs that not only meet regulatory standards but also delight users by simplifying complex financial interactions, from mobile banking apps to wealth management tools. In this leadership position, you will collaborate closely with cross-functional teams across product, engineering, and compliance to translate business objectives into compelling user experiences. Your responsibilities will include conducting in-depth user research tailored to diverse financial personas, prototyping solutions that enhance engagement, and mentoring a team of designers to foster innovation within JP Morgan's ethical framework. By leveraging your expertise in UX best practices and fintech trends, you will contribute to products that empower customers to make informed financial decisions securely and efficiently. Joining JP Morgan Chase means being part of a global leader committed to inclusive growth and technological advancement in finance. This role offers the opportunity to influence high-impact projects in a dynamic environment, with access to world-class resources and professional growth paths. If you are passionate about designing experiences that bridge human needs with cutting-edge financial technology, we invite you to bring your vision to our team in Bengaluru.

Key Responsibilities

• Lead the development and execution of design strategy for JP Morgan Chase's digital product offerings, focusing on innovative and user-centric experiences in banking and investment services
• Collaborate with product, engineering, and business teams to ensure designs align with regulatory requirements and enhance customer trust in financial transactions
• Conduct user research and usability testing to identify pain points in financial apps and platforms, driving inclusive design solutions for diverse global audiences
• Mentor and guide a team of UX designers, fostering a culture of creativity and accessibility in line with JP Morgan's commitment to ethical innovation
• Oversee the creation of wireframes, prototypes, and high-fidelity designs using tools like Figma or Adobe XD, tailored to secure financial interfaces
• Advocate for user-friendly features that simplify complex financial concepts, such as portfolio management or payment systems
• Monitor industry trends in fintech UX and integrate emerging technologies like AI-driven personalization into JP Morgan's product ecosystem
• Ensure all designs promote accessibility and inclusivity, adhering to WCAG standards for users with disabilities in the financial services space
• Present design strategies to senior stakeholders, demonstrating ROI through improved user engagement metrics in banking products

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field; Master's degree preferred
• 8+ years of experience in UX/UI design, with at least 3 years in a leadership role within the financial services or fintech industry
• Proven track record of leading design strategy for complex digital products, such as banking apps or investment platforms
• Strong understanding of financial regulations (e.g., GDPR, PCI-DSS) and how they impact user experience design
• Experience collaborating with cross-functional teams including product managers, engineers, and compliance experts in a global financial institution
• Portfolio demonstrating innovative, inclusive designs that enhance user trust and engagement in secure financial environments

Preferred Qualifications

• Experience working at a major financial institution like JP Morgan Chase or similar
• Certification in UX design methodologies (e.g., Nielsen Norman Group or Google UX Design)
• Background in designing experiences for diverse user bases, including high-net-worth individuals and retail banking customers
• Familiarity with agile development processes in a fast-paced banking environment

Required Skills

• Expertise in UX design principles and methodologies
• Proficiency in design tools like Figma, Sketch, Adobe XD, and InVision
• Strong knowledge of financial services user needs and pain points
• Experience with user research techniques (e.g., interviews, surveys, A/B testing)
• Leadership and team management skills
• Understanding of accessibility standards (WCAG) and inclusive design
• Familiarity with agile and scrum frameworks
• Technical aptitude for prototyping and interaction design
• Excellent communication and stakeholder management abilities
• Analytical skills for interpreting user data and metrics
• Creativity in solving complex problems in secure environments
• Knowledge of HTML/CSS and basic JavaScript for design handoff
• Cross-cultural sensitivity for global financial audiences
• Project management skills using tools like Jira or Asana
• Passion for innovation in fintech and digital banking

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's global compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities, such as tuition reimbursement and access to internal training programs at JP Morgan University
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, supporting hybrid models in Bengaluru
• Stock purchase plan and other financial perks tailored to the banking industry

JP Morgan Chase is an equal opportunity employer.