Experience Design Vice President

Location: Bengaluru, Karnataka, India

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of financial services through technology and innovation. As an Experience Design Vice President in our Bengaluru office, you will lead the design strategy for our digital product offerings, ensuring they deliver innovative, inclusive, and user-friendly experiences that empower millions of customers worldwide. Reporting to the Head of Design for Consumer Banking, you will spearhead initiatives that blend cutting-edge UX principles with the rigorous demands of the financial industry, focusing on areas like mobile banking apps, investment platforms, and payment solutions. Your role will be pivotal in creating seamless, trustworthy interactions that drive customer loyalty and adherence to global regulatory standards. In this leadership position, you will collaborate closely with cross-functional teams including product managers, data scientists, and engineers to translate complex business requirements into intuitive designs. You will conduct in-depth user research to understand diverse needs—from retail customers in emerging markets to high-net-worth individuals—while incorporating inclusive design practices to ensure accessibility for all. Leveraging your expertise in design thinking and prototyping, you will guide the creation of wireframes, interactive mockups, and final visuals that enhance user engagement and mitigate risks in sensitive financial transactions. At JP Morgan Chase, your work will directly contribute to our mission of enabling economic opportunity through technology, with a particular emphasis on the vibrant Indian market. We seek a visionary leader passionate about human-centered design in fintech, with a proven ability to mentor teams and influence strategic decisions. This role offers the chance to innovate within one of the world's largest financial institutions, where your designs will impact billions in assets and serve diverse global audiences. Join us in Bengaluru to shape the next generation of banking experiences that are not only efficient and secure but also deeply empathetic to user needs.

Key Responsibilities

• Lead the development and execution of design strategies for JP Morgan Chase's digital products, focusing on innovative and inclusive user experiences in banking and investment platforms
• Collaborate with product, engineering, and business teams to define user needs, create wireframes, prototypes, and high-fidelity designs using tools like Figma and Adobe XD
• Conduct user research, usability testing, and accessibility audits to ensure designs meet the needs of diverse global customers, including those in retail banking and wealth management
• Drive inclusive design initiatives to enhance accessibility for underserved populations, aligning with JP Morgan Chase's commitment to financial inclusion
• Mentor and guide a team of UX designers, fostering skill development and promoting best practices in human-centered design within the financial services sector
• Partner with compliance and risk teams to incorporate regulatory standards into design processes, ensuring secure and trustworthy user interactions
• Analyze user data and metrics to iterate on designs, improving key performance indicators like user satisfaction and conversion rates for financial products
• Present design concepts and strategies to senior leadership, advocating for user-centric approaches in strategic product roadmaps
• Stay abreast of emerging trends in UX design, AI-driven personalization, and fintech innovations to keep JP Morgan Chase's offerings competitive
• Contribute to the broader design community at JP Morgan Chase by participating in internal workshops and knowledge-sharing sessions

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field; Master's degree preferred
• 8+ years of experience in UX/UI design, with at least 3 years in a leadership role within the financial services or fintech industry
• Proven track record of leading cross-functional teams to deliver user-centered design solutions for complex digital products
• Strong portfolio demonstrating innovative design strategies that enhance user engagement and accessibility in financial applications
• Experience with design thinking methodologies and inclusive design principles to address diverse user needs in global markets
• Familiarity with regulatory requirements in financial services, such as data privacy (GDPR, CCPA) and accessibility standards (WCAG)
• Excellent communication skills to collaborate with stakeholders, including product managers, engineers, and executives at JP Morgan Chase

Preferred Qualifications

• Advanced certification in UX research or design leadership from institutions like Nielsen Norman Group
• Experience working on banking or payment platforms, with knowledge of secure transaction flows and fraud prevention UX
• Proficiency in mentoring junior designers and fostering a culture of innovation within a large-scale organization like JP Morgan Chase
• Background in agile development environments, integrating design sprints with software engineering cycles
• International experience, particularly in emerging markets like India, to tailor experiences for diverse cultural contexts

Required Skills

• Expertise in UX design tools such as Figma, Sketch, Adobe XD, and InVision
• Proficiency in user research methods including interviews, surveys, and A/B testing
• Strong understanding of interaction design principles and information architecture
• Knowledge of HTML/CSS and basic JavaScript for prototyping and collaboration with developers
• Experience with accessibility tools and standards like WCAG 2.1 and ARIA
• Analytical skills to interpret user analytics from tools like Google Analytics or Mixpanel
• Leadership and team management abilities to guide multidisciplinary teams
• Excellent verbal and written communication for stakeholder presentations
• Problem-solving skills to address complex user pain points in financial transactions
• Adaptability to fast-paced environments in fintech innovation
• Familiarity with design systems and component libraries for scalable UI
• Soft skills in empathy and user advocacy to champion inclusive experiences
• Project management capabilities using Agile/Scrum methodologies
• Creative thinking for innovative solutions in mobile and web banking interfaces
• Technical knowledge of secure design practices for handling sensitive financial data

Benefits

• Competitive base salary and performance-based annual bonuses aligned with JP Morgan Chase's financial success
• Comprehensive health, dental, and vision insurance coverage for employees and eligible dependents
• Retirement savings plan with generous company matching contributions to support long-term financial security
• Paid time off including vacation, sick leave, and parental leave to promote work-life balance
• Professional development opportunities, such as tuition reimbursement and access to internal training programs at JP Morgan Chase University
• Employee wellness programs, including gym memberships, mental health support, and fitness challenges
• Flexible work arrangements, including hybrid options in Bengaluru, with modern office facilities
• Stock purchase plan allowing participation in JP Morgan Chase's equity growth

JP Morgan Chase is an equal opportunity employer.