Experience Design Vice President - Client Onboarding and Service

Location: BOURNEMOUTH, DORSET, United Kingdom

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of reimagining financial services through innovative technology and client-centric design. As an Experience Design Vice President in Client Onboarding and Service, you will lead the strategic vision for creating seamless, inclusive digital experiences that empower our global clients to navigate banking services effortlessly. Based in our Bournemouth office, you will drive the design of onboarding journeys and ongoing service platforms, ensuring they are intuitive, secure, and compliant with stringent financial regulations. Your role will involve partnering with multidisciplinary teams to deliver products that not only meet but exceed client expectations in a competitive fintech landscape. In this pivotal leadership position, you will spearhead user research, ideation, and prototyping to innovate on complex processes like account setup, identity verification, and personalized service interactions. Drawing on your deep expertise in UX strategy, you will champion inclusive design practices that address diverse user needs, from retail clients to institutional investors, while integrating cutting-edge elements such as AI-driven personalization. You will also mentor emerging talent, fostering a culture of empathy and creativity within JPMorgan's Design organization, and collaborate closely with product, engineering, and risk teams to translate business objectives into compelling user experiences. This role offers the opportunity to shape the future of client experiences at one of the world's leading financial institutions, where your contributions directly impact millions of users. With access to JPMorgan's vast resources and a commitment to work-life balance, you will thrive in an environment that values bold ideas and measurable impact. If you are passionate about designing transformative solutions in finance, join us to elevate how clients engage with JPMorgan Chase.

Key Responsibilities

• Lead the end-to-end design strategy for client onboarding and service experiences, ensuring alignment with JPMorgan Chase's brand and innovation goals
• Conduct user research and synthesize insights to create inclusive, intuitive digital interfaces that simplify complex financial processes
• Collaborate with product, engineering, and compliance teams to prototype and iterate on user-friendly solutions for global clients
• Define and maintain design systems that promote consistency across onboarding platforms while adhering to accessibility and security standards
• Drive the integration of emerging technologies like AI and personalization to enhance client service experiences
• Mentor and guide a team of designers, fostering a culture of creativity and user empathy within the UX organization
• Measure and optimize design effectiveness through metrics such as user satisfaction, onboarding completion rates, and service efficiency
• Advocate for user needs in stakeholder meetings, influencing product roadmaps to prioritize seamless financial experiences
• Ensure all designs comply with financial regulations and JPMorgan's risk management frameworks

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field
• 8+ years of experience in UX/UI design, with a focus on digital product experiences in financial services or fintech
• Proven track record leading design strategy for client onboarding and service platforms in a large-scale enterprise environment
• Strong portfolio demonstrating inclusive and innovative design solutions for complex user journeys
• Experience collaborating with cross-functional teams including product managers, engineers, and compliance experts in regulated industries
• Deep understanding of accessibility standards (e.g., WCAG) and user research methodologies
• Ability to thrive in a fast-paced, global organization with a focus on client-centric innovation

Preferred Qualifications

• Master's degree in UX Design or related discipline
• Experience in the banking or financial services sector, particularly with client onboarding processes
• Familiarity with agile methodologies and design systems like Figma or Adobe XD in a corporate setting
• Knowledge of regulatory requirements such as GDPR, AML, and KYC in financial product design
• Previous leadership role mentoring junior designers in a high-stakes environment

Required Skills

• Expertise in UX design principles and user-centered design methodologies
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping software
• Strong visual design skills with a focus on typography, layout, and interaction design
• Experience with user research techniques including interviews, surveys, and usability testing
• Knowledge of financial services concepts like client onboarding, KYC, and regulatory compliance
• Excellent communication and presentation skills for stakeholder alignment
• Leadership and team management abilities in a collaborative environment
• Analytical mindset for data-driven design decisions and A/B testing
• Familiarity with agile and scrum frameworks in product development
• Understanding of inclusive design practices and accessibility guidelines
• Problem-solving skills for complex, high-stakes financial user experiences
• Adaptability to fast-paced, innovative tech environments
• Technical aptitude for integrating design with engineering workflows

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and retirement savings plans
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan's internal training and tuition reimbursement
• Employee stock purchase plan and financial wellness programs
• Hybrid work flexibility with access to modern office facilities in Bournemouth
• Global mobility support and wellness initiatives including gym memberships

JP Morgan Chase is an equal opportunity employer.