Experience Design Vice President - Design System Lead

Location: LONDON, United Kingdom

Job Family: Digital

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative digital experiences. As the Experience Design Vice President - Design System Lead in our London office, you will play a pivotal role in crafting user-centric designs that power our digital products, ensuring a seamless end-to-end user experience for millions of customers worldwide. This position within the Digital category demands a strategic leader who can spearhead the evolution of our design system, aligning it with Chase's global brand and the unique demands of the banking industry, from secure mobile apps to intuitive web platforms for wealth management. In this role, you will collaborate closely with cross-functional teams including product, engineering, and compliance experts to define scalable design components that enhance usability while adhering to stringent financial regulations such as those from the FCA and GDPR. Your leadership will drive the standardization of UI elements, patterns, and guidelines, fostering efficiency across our digital ecosystem and enabling faster delivery of high-impact features like real-time transaction monitoring and personalized investment tools. By conducting thorough user research and iterating based on data-driven insights, you will ensure our designs not only meet but exceed customer expectations in a competitive fintech environment. We seek a visionary designer with deep expertise in design systems who thrives in a dynamic, global setting. This opportunity offers the chance to influence JP Morgan Chase's digital future, mentoring emerging talent and contributing to products that redefine financial empowerment. Join us in London to shape experiences that build trust and drive innovation in one of the world's leading financial institutions.

Key Responsibilities

• Lead the development and maintenance of JP Morgan Chase's design system to ensure consistency across digital banking products and services
• Collaborate with product managers, engineers, and stakeholders to craft user-centric designs that enhance the end-to-end customer experience in financial applications
• Conduct user research and usability testing to inform design decisions, focusing on seamless interactions for retail and investment banking platforms
• Define and document design guidelines, components, and patterns that align with brand standards and financial industry best practices
• Mentor junior designers and foster a culture of innovation within the Experience Design team
• Integrate accessibility and security considerations into all design outputs to meet regulatory requirements in the UK and EU markets
• Partner with global teams to scale the design system across Chase's international digital ecosystem
• Analyze user feedback and performance metrics to iteratively improve design system efficacy and user satisfaction
• Stay abreast of emerging design trends and technologies to keep JP Morgan's digital offerings competitive in the fintech landscape

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field
• 8+ years of experience in UX/UI design, with at least 3 years focused on design systems in a digital product environment
• Proven track record leading design system initiatives in a large-scale financial services organization
• Strong portfolio demonstrating user-centric design solutions for complex digital platforms
• Experience with agile methodologies and cross-functional collaboration in fast-paced settings
• Deep understanding of accessibility standards (WCAG) and inclusive design principles

Preferred Qualifications

• Advanced degree in Design or related field
• Experience in the financial services industry, particularly with banking or fintech products
• Familiarity with regulatory compliance in digital design for financial applications (e.g., GDPR, FCA guidelines)
• Previous leadership role in mentoring design teams or contributing to open-source design systems

Required Skills

• Expertise in Figma, Sketch, or Adobe XD for design prototyping
• Proficiency in HTML/CSS and understanding of JavaScript for design handoff
• Strong knowledge of design principles including typography, color theory, and layout
• Experience with design system tools like Storybook, Zeroheight, or Figma's component libraries
• User research methodologies such as interviews, surveys, and A/B testing
• Agile and Scrum frameworks for collaborative project management
• Communication and presentation skills for stakeholder alignment
• Problem-solving abilities in complex, data-driven environments
• Attention to detail for ensuring pixel-perfect designs
• Leadership and team collaboration in multicultural settings
• Familiarity with financial UX patterns (e.g., secure transaction flows)
• Analytical skills for interpreting user analytics and KPIs
• Adaptability to evolving technologies like AI-driven design tools
• Inclusive design practices for diverse user bases

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and pension contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexible hours and wellness stipends
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.