Experience Design Vice President

Location: Hyderabad, Telangana, India

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of reimagining financial services through innovative digital experiences. As an Experience Design Vice President in the Chase for Business team, you will lead strategic design initiatives to elevate user experiences across our web and mobile products tailored for small businesses and enterprises. Based in our Hyderabad office, you will play a pivotal role in creating seamless, secure, and intuitive interfaces that empower business owners to manage payments, lending, and cash flow with confidence. This position demands a visionary leader who can blend creativity with financial acumen to drive user adoption and loyalty in a competitive landscape. Your responsibilities will span the full design lifecycle, from conducting in-depth user research with diverse business segments to prototyping high-fidelity solutions and validating them through rigorous testing. You will collaborate closely with product, engineering, and compliance teams to ensure designs not only meet aesthetic standards but also comply with stringent regulatory frameworks like those governing financial data security. By leveraging data-driven insights, you will identify pain points in current business banking journeys and innovate solutions that reduce complexity, such as streamlined invoice processing or personalized dashboard recommendations, ultimately enhancing customer satisfaction and operational efficiency. In this leadership role, you will mentor a talented team of designers, fostering a culture of innovation and continuous improvement within JPMorgan Chase's global design community. You will contribute to the evolution of our design system, ensuring scalability and consistency across platforms while advocating for inclusive practices that make financial tools accessible to all users. This is an opportunity to shape the future of business banking at one of the world's leading financial institutions, where your expertise will directly impact millions of users and drive sustainable growth.

Key Responsibilities

• Lead the end-to-end design process for Chase for Business web and mobile platforms, from user research to final implementation
• Collaborate with product managers, engineers, and stakeholders to define user needs and translate them into intuitive designs
• Conduct usability testing and iterate on designs to optimize user engagement and satisfaction in financial transactions
• Develop and maintain design systems to ensure consistency across Chase's digital ecosystem
• Drive strategic initiatives to enhance accessibility and inclusivity in business banking experiences
• Mentor a team of designers, fostering innovation and best practices in UX for the financial services industry
• Analyze user data and metrics to inform design decisions that reduce friction in business lending and payment flows
• Partner with compliance teams to ensure designs adhere to regulatory requirements in global markets
• Present design concepts and rationale to senior leadership to secure buy-in for user experience improvements

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field; Master's degree preferred
• 8+ years of experience in UX/UI design, with at least 3 years leading design teams in digital product development
• Proven track record in designing web and mobile experiences for financial services or enterprise applications
• Strong portfolio demonstrating user-centered design processes, from research to prototyping and testing
• Experience with agile methodologies and cross-functional collaboration in a fast-paced environment
• Proficiency in design tools and understanding of accessibility standards (e.g., WCAG) in regulated industries

Preferred Qualifications

• Experience in the financial services sector, particularly with business banking products like Chase for Business
• Advanced knowledge of data privacy regulations such as GDPR and financial compliance standards
• Leadership experience in mentoring junior designers and driving design system initiatives
• Familiarity with AI/ML integration in user experiences for personalized financial tools

Required Skills

• Expertise in UX research methods (e.g., interviews, surveys, A/B testing)
• Proficiency in prototyping tools like Figma, Sketch, or Adobe XD
• Strong visual design skills with attention to typography, color theory, and layout
• Knowledge of HTML/CSS and JavaScript for collaborating with development teams
• Experience with user journey mapping and wireframing in financial contexts
• Analytical skills for interpreting user analytics and KPIs (e.g., conversion rates, drop-off points)
• Excellent communication and presentation abilities for stakeholder alignment
• Leadership and team management in cross-functional settings
• Understanding of responsive design principles for web and mobile platforms
• Familiarity with design thinking frameworks and service design
• Problem-solving in complex, regulated environments like banking
• Empathy-driven approach to user-centered design
• Agile/Scrum proficiency for iterative product development
• Knowledge of accessibility tools and inclusive design practices

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexibility for work-life balance in Hyderabad
• On-site wellness programs, gym access, and mental health support services

JP Morgan Chase is an equal opportunity employer.