Experience Design, Vice President - Infrastructure Platforms

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services landscape through innovative technology and user-centric design. As an Experience Design Vice President in Infrastructure Platforms, you will lead the strategic vision for creating seamless, inclusive, and intuitive user experiences across our core infrastructure offerings. This role is pivotal in ensuring that our platforms—spanning cloud services, data management, and secure transaction systems—empower employees and clients with tools that are not only efficient but also compliant with stringent financial regulations. Based in our dynamic New York office, you will drive design initiatives that align with JPMorgan Chase's commitment to diversity, equity, and inclusion, making complex financial infrastructure accessible to a global workforce. Your responsibilities will include spearheading user research and ideation sessions to uncover pain points in infrastructure workflows, then translating insights into high-fidelity prototypes and design guidelines. Collaborating closely with engineering, product, and compliance teams, you will ensure designs enhance productivity while mitigating risks in a highly regulated industry. You will also champion the evolution of our design system, incorporating feedback from real-world usage in areas like risk management and operational resilience, ultimately contributing to JPMorgan Chase's goal of delivering world-class digital experiences that support sustainable growth. This position offers the opportunity to influence the future of financial infrastructure at one of the world's leading banks. If you are passionate about leveraging design to solve intricate challenges in fintech, and thrive in an environment that values innovation and collaboration, join us in redefining how technology serves the financial ecosystem. We seek a visionary leader ready to elevate user experiences that power secure, efficient, and equitable financial services.

Key Responsibilities

• Lead the end-to-end design strategy for Infrastructure Platforms, ensuring experiences are innovative, inclusive, and aligned with JPMorgan Chase's user-centric principles
• Collaborate with product managers, engineers, and stakeholders to define user needs and translate them into intuitive interface designs for financial infrastructure tools
• Conduct user research, including interviews and usability testing, to inform design decisions in high-stakes financial environments
• Develop and maintain design systems that promote consistency across platforms while adhering to security and compliance standards
• Mentor junior designers and foster a culture of inclusive design within the team
• Prototype and iterate on user experiences using tools like Figma or Adobe XD, focusing on scalability for global financial operations
• Analyze user feedback and performance metrics to continuously improve platform usability and accessibility
• Partner with technology teams to integrate design solutions into infrastructure platforms, such as cloud-based services and data analytics tools
• Advocate for user advocacy in strategic planning, ensuring designs support JPMorgan Chase's commitment to ethical and sustainable financial services

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field
• 8+ years of experience in UX/UI design, with a focus on enterprise software or financial platforms
• Proven track record leading design strategy for infrastructure platforms in a large-scale organization
• Strong portfolio demonstrating innovative and inclusive design solutions for complex user experiences
• Experience in agile development environments and cross-functional collaboration with engineering and product teams
• Deep understanding of accessibility standards (e.g., WCAG) and inclusive design principles

Preferred Qualifications

• Master's degree in Design Thinking, HCI, or equivalent
• Experience in the financial services industry, particularly with infrastructure platforms like cloud services or data management systems
• Familiarity with regulatory compliance in finance (e.g., SEC, FINRA guidelines) impacting user experiences
• Advanced proficiency in prototyping tools and design systems used in fintech environments

Required Skills

• Expertise in UX research methodologies and user-centered design principles
• Proficiency in design tools such as Figma, Sketch, Adobe XD, and InVision
• Strong understanding of interaction design and information architecture
• Knowledge of HTML/CSS, JavaScript for prototyping and collaboration with developers
• Experience with accessibility testing tools and inclusive design practices
• Analytical skills for interpreting user data and financial metrics
• Excellent communication and presentation skills for stakeholder alignment
• Leadership and mentorship abilities in cross-functional teams
• Familiarity with agile/Scrum methodologies in software development
• Understanding of cloud infrastructure and API integrations in financial contexts
• Problem-solving skills for complex, regulated environments
• Project management capabilities for leading design initiatives
• Empathy and user advocacy in high-pressure financial settings
• Technical aptitude for emerging technologies like AI in UX design

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Wellness programs with gym memberships, mental health support, and employee assistance services
• Flexible work arrangements, including hybrid options in New York
• Stock purchase plan and employee discounts on financial products

JP Morgan Chase is an equal opportunity employer.