Experience Design Vice President - Legal Tools

Location: Jersey City, NJ, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services industry through innovative technology and user-centric design. As an Experience Design Vice President in our Legal Tools team, you will lead the strategic vision for designing intuitive, inclusive, and efficient digital experiences that empower legal and compliance professionals. Based in Jersey City, NJ, this role sits within the User Experience Design category and focuses on creating product offerings that streamline complex workflows while adhering to stringent regulatory standards in the global financial landscape. You will drive the design strategy from ideation to implementation, ensuring our tools not only meet user needs but also enhance productivity and risk management across JP Morgan's vast operations. Your responsibilities will include spearheading user research to uncover pain points in legal processes, collaborating closely with cross-functional teams to prototype and refine features, and advocating for design excellence in a highly regulated environment. Leveraging your expertise in UX/UI design, you will develop comprehensive design systems that support scalable, accessible solutions compliant with regulations like GDPR and SEC guidelines. At JP Morgan Chase, you will have the opportunity to innovate in legal tech, drawing on the firm's commitment to diversity and inclusion to create experiences that serve a broad range of users, from in-house counsel to global compliance officers. This position offers a chance to make a tangible impact on one of the world's leading financial institutions, where your leadership will shape the future of legal tools in fintech. Join a collaborative culture that values bold ideas and professional growth, supported by JP Morgan's robust resources for design innovation and career advancement.

Key Responsibilities

• Lead the end-to-end design strategy for Legal Tools products, ensuring alignment with JP Morgan Chase's user experience standards and business objectives
• Conduct user research and gather insights from legal professionals, compliance teams, and end-users to inform inclusive and innovative design solutions
• Collaborate with product managers, engineers, and legal experts to translate complex regulatory requirements into intuitive, user-friendly interfaces
• Develop and maintain design systems, wireframes, prototypes, and high-fidelity mockups using tools like Figma or Adobe XD
• Champion accessibility and inclusivity in all design decisions, adhering to WCAG guidelines and JP Morgan's diversity-focused initiatives
• Facilitate workshops and design sprints to ideate and iterate on features that enhance efficiency in legal workflows within the financial services sector
• Measure and optimize user experience through metrics like usability testing, A/B testing, and feedback loops to drive continuous improvement
• Mentor junior designers and advocate for best practices in UX design across the Legal Tools team
• Stay abreast of emerging trends in legal tech and fintech UX to innovate product offerings at JP Morgan Chase
• Ensure all designs comply with financial regulations and internal security protocols

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field
• 8+ years of experience in UX/UI design, with a focus on enterprise software or financial tools
• Proven track record leading design strategy for complex, regulated environments like legal and compliance systems
• Strong portfolio demonstrating user-centered design principles applied to digital products
• Experience collaborating with cross-functional teams including legal, product, engineering, and compliance stakeholders
• Deep understanding of accessibility standards (e.g., WCAG) and inclusive design practices
• Familiarity with financial services regulations such as GDPR, SOX, and SEC requirements

Preferred Qualifications

• Master's degree in Design Thinking, Information Architecture, or equivalent
• Experience in the financial services industry, particularly with legal tech or compliance tools
• Certification in UX research methodologies or agile design processes
• Background in prototyping tools and design systems for large-scale enterprise applications
• Prior leadership role in a global financial institution like JP Morgan Chase

Required Skills

• Expertise in UX design principles and user-centered design methodologies
• Proficiency in design tools such as Figma, Sketch, Adobe XD, and InVision
• Strong wireframing, prototyping, and visual design skills
• Experience with user research techniques including interviews, surveys, and usability testing
• Knowledge of interaction design and information architecture for complex applications
• Familiarity with agile and scrum methodologies in cross-functional teams
• Understanding of HTML/CSS, JavaScript basics for designer-developer collaboration
• Skills in creating accessible and inclusive digital experiences
• Analytical thinking to interpret user data and regulatory requirements
• Excellent communication and stakeholder management abilities
• Leadership and mentoring skills for guiding design teams
• Problem-solving in high-stakes, regulated environments like finance
• Adaptability to fast-paced fintech innovation cycles
• Attention to detail in compliance-driven design processes
• Creative ideation for innovative legal tool solutions

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's learning programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Hybrid work flexibility and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.