Experience Design Vice President

Location: LONDON, LONDON, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of redefining financial services through technology and innovation. As an Experience Design Vice President in our London office, you will play a pivotal role in shaping the user experiences that power our world-class products. Reporting to the Head of Design, you will drive the design strategy across key initiatives, ensuring that our offerings are not only innovative and intuitive but also inclusive for our diverse global clientele. This position demands a blend of creative vision and strategic acumen, applied to complex challenges in digital banking, wealth management, and investment platforms, all while navigating the stringent regulatory landscape of the financial industry. Your day-to-day will involve leading cross-functional teams to ideate, prototype, and refine user interfaces that enhance customer engagement and trust. You will conduct in-depth user research to uncover pain points and opportunities, translating insights into actionable design solutions that prioritize accessibility and security. Collaborating closely with product managers, engineers, and compliance experts, you will ensure seamless integration of designs into our robust technology ecosystem. At JP Morgan Chase, we value designs that empower users—whether retail customers managing daily finances or institutional clients handling high-stakes transactions—fostering loyalty and driving business growth. This role offers the chance to influence the future of finance at one of the world's leading institutions. You will mentor emerging talent, advocate for best-in-class practices, and contribute to thought leadership in UX within fintech. With access to cutting-edge tools and resources, you will stay ahead of industry trends, from AI-driven personalization to sustainable design principles. Join us in London to create experiences that make a meaningful impact on millions of lives, while advancing your career in a supportive, innovative environment.

Key Responsibilities

• Lead the development and execution of design strategy for JP Morgan Chase's product offerings, focusing on innovative, inclusive, and user-friendly experiences
• Collaborate with product, engineering, and business teams to define user needs and translate them into compelling design solutions
• Conduct user research, create wireframes, prototypes, and high-fidelity designs using industry-standard tools
• Ensure designs comply with regulatory requirements in the financial services industry, including data privacy and security standards
• Mentor and guide junior designers, fostering a culture of creativity and excellence within the UX team
• Drive A/B testing and usability studies to iterate on designs and measure impact on user engagement and satisfaction
• Advocate for inclusive design practices to serve diverse customer segments, including underserved populations in global markets
• Present design concepts and strategies to senior leadership to align with JP Morgan Chase's broader business objectives
• Stay abreast of emerging trends in UX design and fintech to incorporate cutting-edge innovations into our offerings

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, or a related field
• 8+ years of experience in UX/UI design within the financial services or technology sector
• Proven track record of leading design strategy for digital products in a large-scale enterprise environment
• Strong portfolio demonstrating innovative and inclusive design solutions for complex user experiences
• Experience collaborating with cross-functional teams including product managers, engineers, and stakeholders in a regulated industry like banking
• Proficiency in design thinking methodologies and user-centered design principles

Preferred Qualifications

• Master's degree in a relevant design or business field
• Experience in designing experiences for financial products such as mobile banking apps or investment platforms
• Knowledge of accessibility standards (e.g., WCAG) and inclusive design practices tailored to diverse global audiences
• Previous leadership role in a VP-level position at a major financial institution
• Familiarity with agile development processes and tools used in fintech environments

Required Skills

• Expertise in UX design tools such as Figma, Sketch, or Adobe XD
• Proficiency in prototyping and wireframing software like InVision or Balsamiq
• Strong understanding of user research methods including interviews, surveys, and analytics tools (e.g., Google Analytics, Hotjar)
• Knowledge of HTML/CSS and basic JavaScript for design handoff to development teams
• Experience with design systems and component libraries in enterprise settings
• Excellent communication and presentation skills for stakeholder engagement
• Leadership and team management abilities in a collaborative environment
• Analytical mindset for data-driven design decisions
• Familiarity with financial regulations such as GDPR, PSD2, and accessibility guidelines
• Creative problem-solving with a focus on innovation in user experiences
• Project management skills using tools like Jira or Asana
• Empathy and user-centered thinking for inclusive design
• Adaptability to fast-paced, agile workflows in fintech
• Strategic thinking to align designs with business goals

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous 401(k) matching and retirement savings plans
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities with tuition reimbursement and access to internal training programs
• Employee wellness programs including gym memberships and mental health support
• Flexible hybrid work arrangements in our London office
• Global mobility options and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.