Experience Design Vice President

Location: Mumbai, Maharashtra, India

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, and our Experience Design team plays a pivotal role in shaping the future of banking. As an Experience Design Vice President based in our Mumbai office, you will lead strategic design initiatives to deliver innovative, inclusive, and user-friendly experiences across our suite of products, including digital banking platforms, wealth management tools, and investment services. Reporting to the Head of Design for Asia-Pacific, you will drive user-centered design strategies that enhance customer engagement while adhering to stringent regulatory standards in the financial services industry. Your leadership will ensure that our solutions not only meet the evolving needs of diverse clients in India and globally but also uphold JP Morgan Chase's commitment to trust, security, and excellence. In this role, you will collaborate closely with product, engineering, and business teams to ideate, prototype, and launch experiences that simplify complex financial journeys. From conducting in-depth user research to iterating on designs based on real-world feedback, you will focus on creating seamless interfaces that boost accessibility and personalization—whether for mobile apps handling secure transactions or web portals for portfolio management. Emphasizing inclusivity, you will incorporate principles that cater to varied demographics, ensuring compliance with local regulations like RBI guidelines and global standards such as GDPR. Your strategic vision will help position JP Morgan Chase as a leader in fintech UX, driving measurable outcomes like improved user retention and satisfaction in a competitive market. We seek a visionary leader passionate about design's impact on financial empowerment. With your extensive experience in UX leadership within financial services, you will mentor a talented team in Mumbai, fostering innovation through workshops and agile practices. At JP Morgan Chase, you'll have access to cutting-edge resources, global networks, and opportunities to influence high-impact projects that serve millions. Join us to redefine how the world banks, one intuitive experience at a time.

Key Responsibilities

• Lead the end-to-end design process for strategic initiatives, from ideation to implementation, ensuring alignment with JP Morgan Chase's brand and user needs
• Collaborate with product managers, engineers, and stakeholders to create intuitive, inclusive digital experiences for retail banking, wealth management, and investment products
• Conduct user research and analysis to identify pain points in financial services journeys, translating insights into wireframes, prototypes, and high-fidelity designs
• Champion accessibility and inclusivity standards, ensuring designs comply with global regulations and support diverse user groups in the Indian market
• Mentor and guide a team of designers, fostering a culture of innovation and continuous improvement within the Mumbai design hub
• Partner with technology teams to integrate advanced features like AI personalization and secure transaction interfaces into user experiences
• Measure design impact through metrics such as user satisfaction scores, adoption rates, and conversion improvements in financial products
• Stay abreast of industry trends in fintech UX, presenting strategic recommendations to senior leadership at JP Morgan Chase
• Facilitate workshops and design sprints to align cross-functional teams on user-centric goals for complex projects

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field; Master's degree preferred
• 8+ years of experience in UX/UI design, with at least 3 years in a leadership role within the financial services industry
• Proven track record of leading cross-functional teams to deliver user-centered design solutions for complex digital products
• Strong understanding of financial products, regulatory compliance (e.g., GDPR, SEC guidelines), and inclusive design principles
• Experience with design tools and methodologies such as Figma, Sketch, Adobe XD, and agile development processes
• Demonstrated ability to conduct user research, usability testing, and iterate on designs based on data-driven insights

Preferred Qualifications

• Experience working in a global financial institution like JP Morgan Chase, with exposure to banking or investment platforms
• Certification in UX design (e.g., Nielsen Norman Group) or accessibility standards (e.g., WCAG)
• Background in fintech innovation, including AI-driven personalization or mobile-first financial experiences
• Fluency in English and Hindi, with experience collaborating in multicultural teams in India

Required Skills

• Expertise in UX research methodologies and tools (e.g., surveys, interviews, A/B testing)
• Proficiency in design software (Figma, Adobe Creative Suite, Sketch)
• Strong knowledge of interaction design principles and information architecture
• Experience with prototyping tools (e.g., InVision, Proto.io) and user testing platforms
• Understanding of financial regulations and secure design practices for banking apps
• Agile and Scrum methodologies for collaborative product development
• Leadership and team management skills for mentoring junior designers
• Analytical skills for interpreting user data and KPIs in fintech contexts
• Communication skills for presenting designs to non-technical stakeholders
• Problem-solving abilities to address complex user needs in high-stakes financial environments
• Familiarity with HTML/CSS and basic front-end development for design handoff
• Inclusivity and accessibility design expertise (e.g., WCAG compliance)
• Project management skills using tools like Jira or Asana
• Creative thinking for innovative solutions in mobile and web financial interfaces
• Cultural sensitivity for designing experiences relevant to diverse Indian users

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan Chase's global compensation structure
• Comprehensive health insurance coverage, including medical, dental, and wellness programs for employees and families in India
• Retirement savings plan with employer matching contributions to support long-term financial security
• Generous paid time off, including vacation, sick leave, and parental leave policies
• Professional development opportunities, such as tuition reimbursement and access to internal training at JP Morgan's learning academies
• Flexible work arrangements, including hybrid options in Mumbai with modern office facilities
• Employee stock purchase plan and financial wellness resources tailored to the banking industry
• Global mobility programs and networking events within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.