Experience Research Associate - DXD QUANTS

Location: LONDON, LONDON, United Kingdom

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, and our DXD QUANTS team is pivotal in developing cutting-edge quantitative tools that empower traders, analysts, and clients worldwide. As an Experience Research Associate in this dynamic group, you will play a crucial role in championing user-centered design within our London office. Your work will involve leveraging advanced research methods to uncover insights that shape intuitive, efficient digital experiences for high-stakes financial products. This position offers the opportunity to collaborate with elite quant teams, influencing everything from algorithmic trading interfaces to risk management platforms, all while adhering to the rigorous standards of a global leader in banking. In this role, you will dive deep into user needs by conducting comprehensive studies tailored to the financial services landscape, where precision and trust are paramount. Expect to design and facilitate research sessions with diverse stakeholders, from institutional investors to internal quants, using a mix of ethnographic, behavioral, and analytics-driven approaches. Your findings will directly inform product iterations, ensuring our solutions not only meet technical excellence but also deliver seamless usability in a regulated environment. This is more than research—it's about transforming complex financial workflows into accessible, impactful experiences that drive JP Morgan's competitive edge. Joining JP Morgan Chase means becoming part of a supportive, innovative culture that values diverse perspectives and professional growth. Based in the heart of London's financial district, you'll have access to world-class resources and mentorship from industry experts. If you are passionate about blending UX research with quantitative finance and eager to contribute to groundbreaking fintech advancements, this role is your chance to make a lasting impact at one of the world's most influential financial institutions.

Key Responsibilities

• Conduct user experience research to inform the design of digital products and services within the DXD QUANTS team at JP Morgan Chase
• Design and execute qualitative studies, including ethnographic research and usability testing, focused on trader and client interactions with quantitative tools
• Analyze quantitative data from user behavior analytics to identify pain points in financial platforms and recommend improvements
• Collaborate with quant developers, product managers, and designers to integrate research insights into product roadmaps
• Develop personas, journey maps, and wireframes to guide UX enhancements for high-stakes financial applications
• Present research findings through compelling reports and workshops to senior stakeholders in London
• Stay abreast of industry trends in fintech UX and regulatory changes affecting user interfaces in banking
• Mentor junior researchers and contribute to building a research culture within the DXD QUANTS group
• Ensure research practices comply with JP Morgan's data privacy and ethical standards in financial services

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, Computer Science, or a related field
• 3+ years of experience in user experience research, preferably in financial services or technology-driven industries
• Proficiency in qualitative and quantitative research methods, including user interviews, surveys, and usability testing
• Experience with research tools such as UserTesting, Qualtrics, or Figma for prototyping and analysis
• Strong understanding of financial products and services, with knowledge of regulatory environments in banking
• Excellent communication skills to present findings to cross-functional teams including quants and developers
• Ability to work in a fast-paced, collaborative environment in London

Preferred Qualifications

• Master's degree in UX Research or related discipline
• Experience in quantitative finance or working with quant teams in investment banking
• Familiarity with AI/ML applications in financial modeling and user interfaces
• Previous role at a top-tier financial institution like JP Morgan Chase
• Certification in UX research methodologies (e.g., Nielsen Norman Group)

Required Skills

• User research methodologies (qualitative and quantitative)
• Data analysis and visualization tools (e.g., Tableau, Google Analytics)
• Prototyping software (e.g., Figma, Adobe XD)
• Survey design and statistical analysis (e.g., SPSS, R)
• Financial domain knowledge (e.g., derivatives, risk modeling)
• Stakeholder communication and presentation skills
• Agile/Scrum methodologies for product development
• Empathy mapping and user journey analysis
• Regulatory compliance awareness (e.g., GDPR, MiFID II)
• Collaboration tools (e.g., Jira, Slack, Microsoft Teams)
• Problem-solving in complex, data-driven environments
• Time management and prioritization in fast-paced settings
• Ethical research practices in sensitive financial contexts
• Basic understanding of quantitative finance concepts
• Adaptability to evolving fintech technologies

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's compensation structure
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Generous 401(k) matching and pension contributions for long-term financial security
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible hybrid work arrangements in London with access to state-of-the-art office facilities
• Global mobility support for career advancement within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.