Experience Research Vice President

Location: Brooklyn, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are transforming the way our 250,000+ employees engage with our internal systems and tools to drive efficiency, innovation, and satisfaction in the financial services landscape. As an Experience Research Vice President in our User Experience Design team, you will lead efforts to uncover deep user insights that reimagine employee experiences. Based in our state-of-the-art Brooklyn, NY office, you will spearhead research initiatives that resonate with diverse employee groups—from traders and analysts to operations staff—ensuring our products enhance productivity while adhering to the highest standards of security and compliance in banking. In this pivotal role, you will design and execute comprehensive research programs using advanced qualitative and quantitative methods to identify opportunities for improving employee-facing applications. Collaborating closely with product, design, and engineering leaders, you will translate findings into user-centered solutions that support JP Morgan Chase's mission to deliver superior financial services. Your work will directly influence strategic decisions, fostering a more intuitive and empowering environment for employees navigating complex financial workflows, risk management tools, and global collaboration platforms. We seek a visionary leader passionate about human-centered design in high-stakes industries. With your expertise, you will mentor a team of researchers, advocate for inclusive practices, and integrate emerging technologies like AI to anticipate employee needs. Join JP Morgan Chase to shape the future of employee experiences, contributing to our legacy as a global leader in finance while enjoying a supportive culture that values innovation, diversity, and professional growth.

Key Responsibilities

• Lead the development and execution of user experience research strategies to uncover insights that shape employee-facing products and services at JP Morgan Chase
• Conduct in-depth qualitative and quantitative studies, including interviews, surveys, and usability testing, focused on employee needs in financial operations
• Collaborate with design, product, and engineering teams to translate research findings into actionable recommendations for reimagining employee experiences
• Analyze complex data from employee interactions with internal systems to identify pain points and opportunities for innovation in banking workflows
• Mentor junior researchers and foster a culture of user-centered design within the UX team at JP Morgan Chase
• Present research insights to senior stakeholders, influencing strategic decisions on employee tools and platforms
• Stay abreast of industry trends in financial services UX and employee engagement to drive best practices
• Ensure research practices comply with JP Morgan Chase's data privacy and regulatory standards
• Partner with HR and business units to align employee experience research with broader organizational goals

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Design Research, or a related field; advanced degree preferred
• 8+ years of experience in user experience research, with a focus on enterprise or employee-facing applications in financial services
• Proven track record leading research initiatives that influence product strategy and design in large-scale organizations
• Strong understanding of qualitative and quantitative research methodologies, including usability testing and ethnographic studies
• Experience collaborating with cross-functional teams such as product managers, designers, and engineers in a fast-paced environment
• Familiarity with financial industry regulations and employee experience challenges in banking and asset management

Preferred Qualifications

• Master's or PhD in a relevant discipline with emphasis on user-centered design
• Experience in reimagining internal tools for global financial institutions like JP Morgan Chase
• Background in agile methodologies and integrating research into product development cycles
• Knowledge of AI-driven insights or emerging technologies for employee experience enhancement

Required Skills

• Expertise in UX research tools like UserTesting, Qualtrics, or Dovetail
• Proficiency in data analysis software such as SPSS, R, or Tableau
• Strong qualitative research skills including interviewing and facilitation
• Quantitative analysis and statistical modeling capabilities
• Experience with prototyping tools like Figma or Adobe XD
• Excellent communication and storytelling to convey insights effectively
• Project management and stakeholder collaboration skills
• Knowledge of financial services domain and regulatory compliance (e.g., GDPR, SEC)
• Agile and scrum methodologies for cross-functional teamwork
• Empathy-driven design thinking and user advocacy
• Ability to synthesize complex data into strategic recommendations
• Leadership and mentoring in research teams
• Adaptability to fast-paced, high-stakes environments
• Familiarity with AI/ML for user behavior analysis

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities and tuition reimbursement
• Employee stock purchase plan and financial wellness programs
• On-site fitness centers and wellness initiatives at Brooklyn location
• Hybrid work model with flexibility for work-life balance

JP Morgan Chase is an equal opportunity employer.