Experience Research Vice President - Leveraging Artificial Intelligence

Location: Charlotte, NC, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of transforming the financial services landscape through innovative technology and user-centric design. As an Experience Research Vice President - Leveraging Artificial Intelligence, you will play a pivotal role in championing impactful user experience research within our Consumer & Community Banking division. Based in our state-of-the-art Charlotte, NC office, you will leverage advanced AI methods to conduct in-depth studies that inform the design and optimization of our digital products, from mobile banking apps to personalized investment tools. Your work will directly influence how millions of clients interact with Chase's ecosystem, ensuring seamless, intuitive experiences that build trust and drive loyalty in a highly regulated industry. In this leadership position, you will design and execute research strategies that harness AI for both qualitative insights, such as emotion detection in customer feedback, and quantitative metrics, like predictive modeling of user behaviors. Collaborating closely with product managers, data scientists, and designers, you will translate complex findings into actionable recommendations that enhance features like real-time fraud detection or AI-powered financial advice. At JPMorgan Chase, compliance and ethics are paramount; you will ensure all research adheres to stringent financial regulations while promoting inclusive design practices that serve diverse global audiences. We seek a visionary researcher passionate about the intersection of AI and human-centered design to join our dynamic team. This role offers the opportunity to shape the future of banking at one of the world's largest financial institutions, with access to cutting-edge resources and a collaborative culture that values innovation. If you are driven to make a meaningful impact on user experiences in finance, apply today to help redefine how JPMorgan Chase empowers its clients.

Key Responsibilities

• Lead user experience research initiatives using AI-driven tools to uncover insights that shape JPMorgan Chase's digital products and services
• Design and execute mixed-methods research studies, including ethnographic interviews, usability testing, and AI-powered sentiment analysis for client-facing applications
• Collaborate with product, design, and engineering teams to integrate research findings into the development of innovative financial solutions like mobile banking apps and investment platforms
• Analyze complex user data from JPMorgan's vast customer base to identify pain points and opportunities in wealth management and consumer banking
• Champion ethical AI practices in research, ensuring compliance with financial regulations and promoting inclusive design for diverse user demographics
• Mentor junior researchers and advocate for user-centered design principles across the organization
• Present research outcomes to executive leadership, influencing strategic decisions on technology adoption in Chase's ecosystem
• Stay abreast of emerging AI technologies and trends in UX research to maintain JPMorgan's competitive edge in the financial services industry
• Conduct competitive analysis of UX in fintech to benchmark and enhance JPMorgan's offerings

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, Computer Science, or a related field; advanced degree preferred
• 8+ years of experience in user experience research, with a focus on financial services or technology-driven industries
• Proven expertise in leveraging AI and machine learning tools for qualitative and quantitative research methodologies
• Strong understanding of regulatory compliance in financial services, including data privacy standards like GDPR and CCPA
• Experience conducting user research in agile environments to inform product development for banking and investment platforms
• Demonstrated ability to collaborate with cross-functional teams including product managers, designers, and data scientists
• Excellent communication skills to present research findings to senior stakeholders in a clear, actionable manner

Preferred Qualifications

• Master's or PhD in a relevant field with a thesis or projects involving AI in user behavior analysis
• Experience working at a major financial institution, such as in digital banking or fintech innovation
• Familiarity with AI ethics and bias mitigation in research applications within regulated industries
• Certification in UX research methodologies or AI tools (e.g., Google UX Design, Nielsen Norman Group)

Required Skills

• Proficiency in AI tools for UX research (e.g., NLP for sentiment analysis, machine learning for user segmentation)
• Expertise in qualitative research methods (e.g., interviews, focus groups, diary studies)
• Quantitative analysis skills using tools like SPSS, R, or Python for data interpretation
• Familiarity with UX design software (e.g., Figma, Adobe XD, Miro)
• Knowledge of financial services domain, including banking regulations and customer journey mapping
• Strong analytical thinking and problem-solving abilities
• Excellent verbal and written communication for stakeholder presentations
• Project management skills to lead research initiatives in fast-paced environments
• Experience with agile methodologies and user story development
• Ethical AI application knowledge, including bias detection and data privacy
• Collaboration and teamwork in cross-functional settings
• Adaptability to emerging technologies in fintech
• Attention to detail in research documentation and reporting
• Empathy-driven approach to understanding user needs in financial contexts

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Charlotte location
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.