Experience Research Vice President

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JPMorgan Chase, we are at the forefront of financial innovation, serving millions of customers worldwide through cutting-edge digital platforms. As an Experience Research Vice President in our User Experience Design team, you will play a pivotal role in shaping the future of banking and investment services. Based in our dynamic New York office, you will lead research efforts that uncover deep insights into customer behaviors, preferences, and pain points, ensuring our products deliver seamless, trustworthy experiences in a highly regulated industry. Your work will directly impact flagship offerings like the Chase Mobile app and J.P. Morgan Wealth Management tools, driving user satisfaction and business growth in a competitive fintech landscape. In this senior role, you will champion advanced research methods, from ethnographic studies with diverse client segments to large-scale quantitative analyses of user interactions with financial interfaces. Collaborating closely with product, design, and engineering teams, you will translate complex findings into strategic recommendations that enhance accessibility, security, and personalization—key pillars of JPMorgan Chase's commitment to client-centric innovation. You will navigate the unique challenges of the financial services sector, such as compliance with data privacy laws and building trust in digital transactions, while mentoring emerging talent to foster a culture of evidence-based design. We seek a visionary leader passionate about leveraging research to create inclusive, impactful solutions that empower customers in their financial journeys. Joining JPMorgan Chase means contributing to a legacy of excellence, with opportunities to influence global products and grow within one of the world's leading financial institutions. If you thrive in fast-paced environments and are driven by the intersection of human behavior and technology, this role offers a platform to make a lasting difference.

Key Responsibilities

• Lead end-to-end user experience research projects to inform the design of digital banking and investment products at JPMorgan Chase
• Conduct qualitative interviews, usability testing, and ethnographic studies with diverse customer segments, including retail and institutional clients
• Analyze quantitative data from user analytics tools to identify pain points in financial services platforms
• Collaborate with product managers, designers, and engineers to translate research insights into actionable recommendations
• Champion inclusive design practices to ensure accessibility and equity in user experiences across global markets
• Develop research strategies that align with JPMorgan Chase's innovation goals in areas like mobile banking and AI-driven advisory services
• Present findings to senior leadership, influencing strategic decisions on product roadmaps
• Mentor junior researchers and foster a culture of user-centered design within cross-functional teams
• Stay abreast of emerging UX trends and technologies relevant to the financial industry, such as blockchain interfaces and personalized finance tools

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a related field; advanced degree preferred
• 8+ years of experience in user experience research, with at least 5 years in financial services or fintech
• Proven track record of leading research initiatives that directly influenced product decisions in complex, regulated environments
• Strong understanding of financial products such as banking apps, investment platforms, and compliance-driven user interfaces
• Experience with mixed-methods research, including qualitative and quantitative approaches
• Ability to navigate stakeholder relationships in a large-scale organization like JPMorgan Chase

Preferred Qualifications

• Master's or PhD in UX Research, Cognitive Science, or equivalent
• Experience in agile development cycles within financial technology teams
• Familiarity with regulatory frameworks like GDPR, CCPA, and SEC guidelines impacting user data
• Prior work at a major financial institution, consulting for banks, or in high-stakes fintech startups

Required Skills

• Expertise in UX research methodologies (e.g., usability testing, A/B testing, surveys)
• Proficiency in qualitative analysis tools like NVivo or Dovetail
• Strong quantitative skills with tools such as SPSS, R, or Google Analytics
• Knowledge of financial regulations and user privacy standards
• Excellent communication and storytelling skills for presenting complex data
• Stakeholder management in matrixed organizations
• Experience with prototyping tools like Figma or Adobe XD
• Agile and scrum methodologies
• Empathy-driven design thinking
• Data visualization expertise (e.g., Tableau, Power BI)
• Cross-cultural research capabilities for global financial audiences
• Problem-solving in high-pressure, deadline-driven environments
• Leadership and team collaboration skills
• Adaptability to evolving fintech landscapes

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, such as tuition reimbursement and access to internal training programs
• Wellness programs including gym memberships and mental health support
• Employee stock purchase plan and financial planning services
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.