F&BM - Business Support Management - Access Management - Team Member

Location: Mumbai, Maharashtra, India

Job Family: Business Support Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Finance & Business Management (F&BM) division plays a pivotal role in driving operational excellence and strategic initiatives across the organization. Within this dynamic environment, the Business Support Management - Access Management team ensures secure and efficient access to critical systems and data, safeguarding our financial operations while supporting business growth. As a Team Member in our Mumbai office, you will join a collaborative group focused on business change management, contributing to the firm's commitment to innovation and risk mitigation in the financial services industry. In this role, you will be responsible for managing user access entitlements, conducting compliance audits, and supporting the implementation of access control frameworks that align with JP Morgan's global standards. You will work closely with cross-functional teams to handle access requests, resolve provisioning issues, and enhance IAM processes amid evolving regulatory demands such as those from the RBI and international bodies. Your contributions will directly impact the security and efficiency of our financial platforms, ensuring that business units in areas like treasury, risk management, and client services operate without disruptions. This position offers exposure to high-stakes projects in a world-class financial institution, where precision and proactive problem-solving are paramount. We value professionals who thrive in a fast-paced, technology-driven setting and are passionate about the intersection of finance and cybersecurity. Joining JP Morgan Chase means becoming part of a supportive culture that fosters professional growth through mentorship, training, and global opportunities. In Mumbai, our state-of-the-art campus provides a vibrant workspace equipped with modern amenities, promoting work-life balance and innovation. If you are ready to advance your career in access management while contributing to one of the world's most respected financial institutions, this role offers a rewarding path forward.

Key Responsibilities

• Manage and process access requests for business users, ensuring compliance with JP Morgan's security policies and financial regulations
• Conduct regular access reviews and audits to identify and mitigate risks in user entitlements across Finance & Business Management divisions
• Collaborate with IT security teams to implement and maintain identity and access management (IAM) solutions tailored to financial services needs
• Support business change initiatives by providing access management expertise during system migrations and process optimizations
• Develop and maintain documentation for access control procedures, including SOPs and training materials for team members
• Monitor access patterns and generate reports on access trends to support risk assessment and regulatory reporting
• Liaise with stakeholders in Mumbai and global offices to resolve access-related issues and ensure seamless business operations
• Participate in cross-functional projects to enhance access governance and align with JP Morgan's enterprise-wide standards
• Ensure adherence to data privacy laws and contribute to access-related incident response as needed

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Information Technology, or a related field
• Minimum of 2-3 years of experience in access management, identity and access management (IAM), or business support roles within the financial services industry
• Strong understanding of regulatory compliance requirements such as GDPR, SOX, and financial sector-specific access controls
• Proficiency in access management tools and systems, including Active Directory, SailPoint, or similar IAM platforms
• Demonstrated ability to manage access requests, entitlements, and user provisioning in a large-scale enterprise environment
• Excellent analytical skills with experience in data analysis and reporting for access audits
• Relevant certifications such as Certified Information Systems Security Professional (CISSP) or similar in access management

Preferred Qualifications

• Advanced degree (Master's) in a relevant field or MBA with a focus on finance or operations
• Experience working in a global financial institution like JP Morgan Chase, with exposure to cross-border operations
• Knowledge of JP Morgan's internal systems and processes for business change management
• Prior involvement in financial risk management or audit support within banking operations
• Familiarity with agile methodologies and project management tools like Jira or Confluence

Required Skills

• Proficiency in IAM tools like SailPoint, Okta, or Active Directory
• Strong knowledge of financial regulations (e.g., SOX, PCI-DSS)
• Excellent analytical and problem-solving abilities
• Effective communication and stakeholder management skills
• Attention to detail in access auditing and compliance checks
• Project management expertise for change initiatives
• Data analysis using tools like Excel, SQL, or Tableau
• Understanding of cybersecurity principles in banking
• Team collaboration in a fast-paced financial environment
• Adaptability to evolving regulatory landscapes
• Technical writing for policy documentation
• Risk assessment and mitigation techniques
• Familiarity with agile and waterfall methodologies
• Customer service orientation for internal stakeholders

Benefits

• Competitive base salary and performance-based annual bonuses aligned with JP Morgan's financial success
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave policies
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Mumbai
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.