Finance & Business Management - Home Lending Operations

Location: Columbus, OH, United States

Job Family: Business Management

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a strong commitment to innovation and client service in the home lending sector. The Finance & Business Management team within Home Lending Operations plays a pivotal role as trusted advisors to senior leadership, driving strategic initiatives that enhance operational efficiency and business performance. Based in our Columbus, OH hub, this position offers the opportunity to contribute to one of the world's largest mortgage portfolios, leveraging cutting-edge analytics and collaborative partnerships to navigate the dynamic financial landscape. In this role, you will optimize business outcomes by conducting in-depth financial analyses, forecasting trends, and managing budgets tailored to home lending operations. You will partner closely with cross-functional teams to identify opportunities for process improvements, implement technology-driven solutions, and ensure adherence to stringent regulatory standards such as those outlined by the Consumer Financial Protection Bureau. Your efforts will directly impact key metrics like loan processing times, cost per loan, and customer satisfaction, all while supporting JPMorgan Chase's mission to deliver superior value in the competitive mortgage market. We seek a proactive professional with a passion for financial services and a knack for translating complex data into actionable strategies. Joining our team means becoming part of a supportive culture that values diversity, inclusion, and professional growth. With access to robust training programs and career mobility across our global network, this position is ideal for those looking to advance in business management within a premier institution.

Key Responsibilities

• Act as a trusted advisor to the Home Lending Operations leadership, providing strategic insights to optimize business performance
• Drive key initiatives related to operational efficiency, cost management, and revenue growth in home lending
• Conduct financial analysis, forecasting, and budgeting to support decision-making and risk assessment
• Collaborate with cross-functional teams to identify process improvements and implement best practices
• Monitor key performance indicators (KPIs) and develop dashboards for real-time business reporting
• Support regulatory compliance efforts and prepare materials for audits and stakeholder reviews
• Lead ad-hoc projects, including technology integrations and process automation in lending operations
• Foster relationships with internal partners and external vendors to enhance operational capabilities
• Analyze market trends in the mortgage industry to inform strategic recommendations
• Contribute to talent development by mentoring junior team members and promoting a culture of continuous improvement

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field
• Minimum of 5 years of experience in financial services, preferably in home lending or operations
• Proven track record in business management, strategic planning, or performance optimization within a banking environment
• Strong analytical skills with experience in financial modeling and data analysis
• Excellent communication and stakeholder management abilities
• Proficiency in Microsoft Office Suite, including advanced Excel
• Ability to work in a fast-paced, regulated environment with a focus on compliance

Preferred Qualifications

• MBA or advanced degree in Finance or related discipline
• Experience in mortgage operations or home lending at a major financial institution
• Knowledge of regulatory requirements such as Dodd-Frank, RESPA, and TILA
• Prior exposure to project management methodologies like Agile or Six Sigma
• Familiarity with JPMorgan Chase's internal systems and processes

Required Skills

• Financial analysis and modeling
• Strategic planning and execution
• Data analytics and visualization (e.g., Tableau, Power BI)
• Project management
• Stakeholder engagement and communication
• Regulatory compliance in financial services
• Process optimization and lean methodologies
• Advanced Excel and financial software proficiency
• Risk assessment and mitigation
• Leadership and team collaboration
• Problem-solving and critical thinking
• Mortgage and lending industry knowledge
• Budgeting and forecasting
• Change management
• Attention to detail and accuracy

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement and professional development opportunities
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid options in Columbus, OH
• Access to JPMorgan Chase's global mobility programs and career advancement resources

JP Morgan Chase is an equal opportunity employer.