Foreign Exchange E-Trading Client Services

Location: Ciudad Autónoma de Buenos Aires, Argentina

Job Family: Client Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. The Foreign Exchange E-Trading Client Services role within our FX eTrading Middle Office (eTMO) is pivotal in supporting the seamless operations of our electronic trading platforms. Based in Ciudad Autónoma de Buenos Aires, Argentina, this position plays a key role in delivering exceptional client service in the dynamic FX markets. As part of our Client Service Delivery category, you will contribute to the end-to-end support of FX operations, ensuring accuracy, efficiency, and compliance in a high-volume trading environment. This role offers the opportunity to work with sophisticated trading technologies and collaborate with global teams to drive client success in one of the world's largest FX markets. In this position, you will act as a bridge between clients, traders, and operations teams, resolving issues related to electronic trade execution, settlements, and platform functionality. Responsibilities include monitoring real-time trades, analyzing market data for client insights, and implementing process enhancements to optimize eTrading workflows. You will ensure adherence to JP Morgan's rigorous risk management standards and regulatory frameworks, while leveraging tools like FXall to support spot, forwards, and options trading. This role demands a proactive approach to problem-solving in a fast-paced setting, with opportunities to innovate in areas like automated reconciliation and client portal integrations, all while contributing to the firm's commitment to operational excellence. Joining JP Morgan Chase means becoming part of a diverse, inclusive culture that values professional growth and work-life balance. We offer robust benefits, including competitive compensation, comprehensive health coverage, and access to world-class training programs. This position in Buenos Aires provides exposure to Latin American FX dynamics and global opportunities within our firm, ideal for professionals passionate about financial services and electronic trading. If you thrive in a collaborative environment and have a keen interest in FX operations, this role will allow you to make a meaningful impact on our clients' trading experiences.

Key Responsibilities

• Provide operational support for FX eTrading platforms, ensuring seamless execution of client trades
• Monitor and resolve trade discrepancies, settlements, and confirmations in real-time
• Collaborate with front office traders and clients to troubleshoot electronic trading issues
• Ensure compliance with internal controls, risk management policies, and regulatory requirements
• Analyze FX market data to support client queries and optimize trading workflows
• Liaise with technology teams to enhance eTrading systems and implement platform updates
• Prepare reports on trade volumes, performance metrics, and operational efficiencies
• Support client onboarding for FX eTrading services, including system integrations
• Contribute to process improvements in the FX eTrading Middle Office to drive efficiency

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, or a related field
• Minimum of 3 years of experience in foreign exchange operations, middle office support, or electronic trading environments
• Strong understanding of FX markets, including spot, forwards, options, and electronic trading platforms
• Proficiency in English; Spanish fluency is highly advantageous for client interactions in Latin America
• Experience with regulatory compliance in financial services, particularly FX trading regulations
• Demonstrated ability to handle high-volume, time-sensitive transactions in a global financial institution

Preferred Qualifications

• Advanced certification such as CFA, FRM, or equivalent in financial risk management
• Prior experience working with JP Morgan Chase or similar bulge-bracket investment banks
• Knowledge of Latin American FX markets and regional regulatory frameworks
• Familiarity with agile methodologies in trading support operations

Required Skills

• Proficiency in FX trading systems such as FXall or similar electronic platforms
• Strong analytical skills for market data interpretation and risk assessment
• Excellent communication skills for client-facing interactions and team collaboration
• Attention to detail in transaction processing and error resolution
• Technical aptitude with tools like Excel, SQL, and Python for data analysis
• Knowledge of financial regulations including Dodd-Frank, EMIR, and MiFID II
• Problem-solving abilities in fast-paced, high-pressure environments
• Time management skills to handle multiple priorities in global operations
• Team-oriented mindset for cross-functional projects in middle office
• Adaptability to evolving FX market trends and technological advancements
• Customer service orientation to enhance client satisfaction in eTrading
• Basic understanding of blockchain or emerging fintech in FX space

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's compensation philosophy
• Comprehensive health, dental, and vision insurance coverage for employees and dependents
• Retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick leave, and parental leave policies
• Professional development programs, including tuition reimbursement and access to internal training
• Employee stock purchase plan and other financial wellness benefits
• Global mobility opportunities within JP Morgan Chase's international network
• Wellness programs, including gym memberships and mental health support services

JP Morgan Chase is an equal opportunity employer.