Fresh Graduates Virtual Job Fair

Location: Metro Manila, National Capital Region, Philippines

Job Family: Account Service

About the Role

JPMorgan Chase & Co. is one of the world's leading financial services firms, providing a wide range of investment banking, consumer and commercial banking, treasury services, and asset management solutions. We are excited to invite fresh graduates to our Virtual Job Fair for entry-level positions in our dynamic Call Center team in Metro Manila, Philippines. As part of the Account Service category, this role offers an unparalleled opportunity to kickstart your career in the financial services industry, assisting customers in navigating innovative banking solutions while contributing to a global powerhouse committed to innovation and client excellence. In this position, you will join a supportive team dedicated to delivering exceptional customer service to JPMorgan Chase's diverse clientele. Your primary focus will be handling inbound inquiries, troubleshooting account-related issues, and educating customers on our cutting-edge financial products, from mobile banking apps to personalized investment advice. Working in a state-of-the-art virtual environment, you will collaborate with colleagues across time zones, ensuring seamless support for our international operations. This role is ideal for motivated fresh graduates eager to apply their academic knowledge in a real-world setting, gaining hands-on experience in customer relationship management within the fast-evolving financial sector. At JPMorgan Chase, we prioritize employee growth and work-life balance, offering robust training programs to build your expertise in financial services. You will have the chance to advance quickly in a merit-based culture that values diversity and inclusion. Join us to be part of a team that not only solves customer challenges but also drives the future of banking innovation in the Philippines and beyond.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, or chat regarding account balances, transactions, and banking services
• Assist customers in resolving issues related to JPMorgan Chase products, including credit cards, loans, and digital banking platforms
• Provide accurate information on financial solutions, ensuring compliance with regulatory standards and company policies
• Escalate complex issues to specialized teams while maintaining customer satisfaction
• Document all customer interactions in the CRM system for accurate record-keeping and follow-up
• Contribute to team goals by achieving service level agreements and quality metrics
• Participate in ongoing training to stay updated on JPMorgan Chase's innovative financial products and services
• Promote cross-selling opportunities for additional banking products when appropriate
• Maintain confidentiality and adhere to data security protocols in handling sensitive financial information

Required Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field from an accredited university
• Fresh graduate with no prior professional experience required
• Strong command of English, both written and verbal, with excellent communication skills
• Proficiency in basic computer operations, including Microsoft Office Suite
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Philippine citizenship or valid work authorization in the Philippines
• Availability for shift work, including nights and weekends, to support global operations

Preferred Qualifications

• Knowledge of financial products and services, such as banking, credit cards, and investments
• Experience in customer service roles, internships, or volunteer work involving client interaction
• Familiarity with call center software or CRM systems
• Basic understanding of the Philippine financial regulatory environment
• Certifications in customer service or financial literacy

Required Skills

• Excellent verbal and written communication
• Active listening and empathy in customer interactions
• Problem-solving and critical thinking
• Attention to detail for accurate data entry
• Time management and multitasking abilities
• Adaptability to shifting priorities
• Basic financial literacy and product knowledge
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with CRM tools like Salesforce
• Telephone etiquette and customer service orientation
• Team collaboration and interpersonal skills
• Stress management in high-volume environments
• Digital savviness for online banking support
• Compliance awareness in financial regulations

Benefits

• Competitive base salary with performance-based incentives
• Comprehensive health insurance coverage including medical, dental, and vision plans
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and holidays
• Professional development programs and tuition reimbursement for further education
• Employee assistance program for wellness and mental health support
• Access to JPMorgan Chase's global learning resources and career mobility opportunities
• On-site fitness facilities and wellness initiatives at the Metro Manila office

JP Morgan Chase is an equal opportunity employer.