Fresh Graduates Virtual Job Fair - Specialist - Fraud, Retail & Collections - Metro Manila

Location: Metro Manila, National Capital Region, Philippines

Job Family: Account Service

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a legacy of innovation and client focus, and we're excited to welcome fresh graduates to our dynamic Call Center team in Metro Manila. As a Specialist in Fraud, Retail & Collections, you will play a vital role in assisting customers with solutions to their banking needs, from detecting fraudulent activities to supporting retail product inquiries and collections efforts. This entry-level position, highlighted at our Virtual Job Fair, offers a unique opportunity for recent graduates to launch their careers in the financial services industry, working in a supportive environment that values integrity, collaboration, and customer empowerment. Join us to contribute to one of the world's most innovative banks, where your fresh perspectives can help safeguard client assets and enhance financial well-being. In this role, you will engage directly with customers via inbound calls, providing expert guidance on fraud prevention strategies, explaining retail banking options like credit cards and mortgages, and facilitating collections processes with compassion and efficiency. You will utilize JP Morgan Chase's state-of-the-art technology and CRM systems to document interactions, analyze potential risks, and ensure adherence to stringent regulatory standards such as those from the Bangko Sentral ng Pilipinas and global anti-fraud protocols. As part of a high-performing team, you will collaborate with colleagues across regions to resolve issues swiftly, escalating matters when necessary to specialized units, all while maintaining the highest levels of confidentiality and data security in line with our commitment to ethical banking practices. We prioritize your growth at JP Morgan Chase, offering comprehensive onboarding, continuous training on evolving fraud trends and financial products, and clear pathways for career progression within our global network. This position not only equips you with essential skills in customer service and financial operations but also immerses you in a culture of innovation and inclusion. If you're a fresh graduate eager to make an impact in a prestigious institution, apply through our Virtual Job Fair to become part of a team that's redefining excellence in financial services.

Key Responsibilities

• Handle inbound customer calls related to fraud detection, retail banking inquiries, and collections support in a virtual job fair setting
• Assist customers in identifying and resolving potential fraudulent activities on their accounts, ensuring compliance with JP Morgan Chase security protocols
• Provide accurate information on retail banking products, such as checking accounts, credit cards, and loans, to enhance customer satisfaction
• Manage collections processes by negotiating payment plans and following up on overdue accounts while maintaining empathy and professionalism
• Document all customer interactions in the CRM system to maintain accurate records and support audit requirements
• Collaborate with team members and escalate complex issues to senior specialists or fraud investigation units
• Contribute to fraud prevention initiatives by monitoring transaction patterns and reporting suspicious activities
• Adhere to all regulatory standards, including data privacy laws and anti-money laundering guidelines specific to the financial services sector
• Participate in ongoing training programs to stay updated on banking products, fraud trends, and customer service best practices
• Support virtual job fair events by engaging with potential fresh graduate candidates and promoting team opportunities

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Economics, or a related field from an accredited university
• Fresh graduate with no prior professional experience required; internships in customer service or finance preferred but not mandatory
• Strong command of English, both written and verbal, with the ability to communicate effectively in a multicultural environment
• Proficiency in basic computer applications, including Microsoft Office Suite
• Ability to work in rotating shifts, including nights and weekends, to support global operations
• Philippine citizenship or valid work authorization in the Philippines
• Passion for the financial services industry and commitment to ethical practices

Preferred Qualifications

• Knowledge of fraud detection principles or basic financial regulations
• Experience in customer-facing roles, such as retail or call center internships
• Familiarity with CRM systems or call center software
• Certifications in customer service or basic financial literacy
• Multilingual abilities, including Tagalog or other local dialects

Required Skills

• Excellent verbal and written communication skills for clear customer interactions
• Active listening and empathy to handle sensitive fraud and collections discussions
• Problem-solving abilities to resolve customer queries efficiently
• Attention to detail for accurate documentation and fraud detection
• Time management to handle high-volume calls in a fast-paced environment
• Adaptability to rotating shifts and virtual collaboration tools
• Basic knowledge of financial products and banking terminology
• Proficiency in CRM software like Salesforce or similar systems
• Analytical thinking for identifying suspicious transaction patterns
• Team collaboration for seamless handoffs in complex cases
• Ethical decision-making in compliance with financial regulations
• Technical proficiency in Microsoft Office and virtual meeting platforms
• Resilience and stress management for demanding customer service roles
• Customer-centric mindset focused on satisfaction and retention
• Basic data entry and record-keeping skills for audit compliance

Benefits

• Competitive base salary with performance-based incentives aligned with JP Morgan Chase's global compensation standards
• Comprehensive health insurance coverage, including medical, dental, and vision benefits for employees and dependents
• Retirement savings plan with employer matching contributions to support long-term financial security
• Paid time off, including vacation, sick leave, and public holidays, plus flexible working arrangements
• Professional development opportunities through JP Morgan's renowned training programs and career advancement paths
• Employee assistance programs offering counseling, financial wellness resources, and work-life balance support
• Access to on-site or virtual wellness initiatives, including fitness reimbursements and mental health resources
• Global mobility opportunities within JP Morgan Chase's international network for high-performing associates

JP Morgan Chase is an equal opportunity employer.