FROSCH MEXICO - Travel Specialist Support

Location: Ciudad De Mexico, Mexico

Job Family: Travel Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and excellence in every aspect of our operations, including travel management. The FROSCH Mexico - Travel Specialist Support role, based in Ciudad de Mexico, plays a crucial part in our Travel Management category by providing essential office support for systems and processes. This position involves assisting agent teams and the accounting department with daily operations, projects, and initiatives, ensuring seamless travel experiences that align with our high standards of financial integrity and client service. As part of our dynamic team, you will contribute to optimizing travel workflows that support our global financial operations, from expense management to policy compliance. In this role, you will handle a variety of responsibilities that directly impact the efficiency of our travel services within the financial services industry. This includes troubleshooting booking systems, reconciling travel expenses with JP Morgan Chase's rigorous financial protocols, and supporting cross-functional projects to enhance operational processes. You will collaborate closely with agent teams to resolve daily challenges, maintain accurate records for auditing purposes, and provide insights into cost efficiencies that benefit our bottom line. Your work will ensure that travel arrangements for executives, clients, and teams are executed flawlessly, upholding our reputation for reliability and precision in a competitive financial landscape. We seek a proactive professional who thrives in a fast-paced environment and is passionate about the intersection of travel and finance. With opportunities for growth within JP Morgan Chase's expansive network, this position offers exposure to cutting-edge tools and international projects. Join us in Mexico City to support our mission of delivering world-class financial solutions through superior travel management support.

Key Responsibilities

• Provide administrative support to travel agent teams by managing booking systems and resolving system issues
• Assist accounting department with travel expense reconciliation and invoice processing in compliance with JP Morgan Chase financial policies
• Coordinate daily operations including scheduling, documentation, and communication for travel initiatives
• Support projects related to travel policy updates and system integrations within the financial services framework
• Maintain accurate records of travel data, ensuring data integrity for reporting to senior management
• Liaise with internal stakeholders to facilitate seamless travel arrangements for JP Morgan Chase clients and employees
• Monitor and report on travel budgets, identifying cost-saving opportunities aligned with financial goals
• Handle ad-hoc requests from agent teams, including research on travel vendors and regulatory compliance
• Contribute to process improvements by documenting workflows and suggesting enhancements for efficiency

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• Minimum of 2 years of experience in administrative support within the financial services or travel management sector
• Proficiency in Microsoft Office Suite and financial software applications
• Strong understanding of travel booking systems and compliance with corporate travel policies
• Fluency in English and Spanish, both written and verbal
• Experience handling confidential financial and client information
• Ability to work in a fast-paced environment with attention to detail

Preferred Qualifications

• Certification in travel industry standards (e.g., CTC or equivalent)
• Prior experience supporting executive teams in a global financial institution
• Knowledge of JP Morgan Chase internal systems and processes
• Familiarity with international travel regulations and expense reporting
• Advanced skills in data analysis for travel cost optimization

Required Skills

• Proficiency in travel management software (e.g., Sabre, Amadeus)
• Excellent organizational and time management abilities
• Strong communication skills, both verbal and written
• Attention to detail and accuracy in data handling
• Problem-solving and analytical thinking
• Knowledge of financial compliance and auditing standards
• Customer service orientation for internal team support
• Adaptability to changing priorities in a dynamic environment
• Team collaboration and interpersonal skills
• Basic financial acumen for expense tracking
• Technical proficiency in Excel for reporting
• Multitasking in high-volume operational settings
• Discretion with sensitive client and financial data
• Initiative in identifying process improvements

Benefits

• Competitive base salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and holidays
• Professional development opportunities and tuition reimbursement
• Employee assistance program for wellness and financial counseling
• Access to JP Morgan Chase's global mobility and relocation support
• Discounted travel and corporate perks through partner programs

JP Morgan Chase is an equal opportunity employer.