Full Time Associate Banker, Eliot Ave Branch, Middle Village, NY Bilingual Spanish Required

Location: Middle Village, NY, United States

Job Family: Associate Bankers

About the Role

At JPMorgan Chase, we are committed to fostering an inclusive environment where diverse talents thrive, and we believe in the power of exceptional client experiences. As a Full Time Associate Banker at our Eliot Ave Branch in Middle Village, NY, you will play a pivotal role in delivering our brand of hospitality and personalized financial guidance. This position requires bilingual proficiency in Spanish to serve our vibrant local community effectively. You will engage with clients daily, helping them navigate their banking needs while embodying our core values of integrity, innovation, and client focus in the dynamic financial services industry. Your primary responsibilities will include processing a variety of transactions with precision, from deposits and withdrawals to account inquiries, while identifying opportunities to recommend tailored JPMorgan Chase solutions like savings accounts, mortgages, or investment options. You will build meaningful relationships by listening to client stories, addressing concerns, and promoting our cutting-edge digital tools to empower self-directed banking. Working collaboratively with your branch team, you will contribute to achieving sales targets and ensuring seamless operations, all while upholding strict compliance with federal banking regulations and internal policies. This role offers a rewarding path for growth within one of the world's leading financial institutions. With comprehensive training and development opportunities, you will gain expertise in financial services and advance your career at JPMorgan Chase. Join us in Middle Village to make a tangible impact on clients' financial journeys, leveraging your bilingual skills to bridge cultural gaps and drive community prosperity in a supportive, high-energy branch setting.

Key Responsibilities

• Greet clients warmly and provide exceptional hospitality to enhance their banking experience at the Eliot Ave Branch
• Process routine banking transactions including deposits, withdrawals, and check cashing with accuracy and efficiency
• Identify client needs and recommend appropriate JPMorgan Chase products such as checking accounts, credit cards, and loans
• Assist with account openings, maintenance, and resolving customer inquiries or issues promptly
• Educate clients on digital banking tools, mobile apps, and online services to promote self-service options
• Collaborate with branch team members to meet sales goals and ensure compliance with banking regulations
• Maintain a clean and organized branch environment while adhering to security protocols
• Handle cash and sensitive customer information with the utmost confidentiality and integrity
• Support community engagement initiatives in Middle Village, NY, to build lasting client relationships
• Participate in ongoing training to stay updated on JPMorgan Chase policies and industry best practices

Required Qualifications

• High school diploma, GED, or equivalent required
• Bilingual proficiency in English and Spanish (spoken and written) is mandatory
• At least one year of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to work flexible hours, including weekends and evenings, as needed for branch operations
• Must be authorized to work in the United States without sponsorship
• Successful completion of background check and any required regulatory exams

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Prior experience in a banking or financial institution
• Familiarity with JPMorgan Chase systems and processes
• Sales experience in a customer-facing role
• Certification in financial services, such as Series 6 or 7 (or willingness to obtain)

Required Skills

• Excellent customer service and interpersonal communication skills
• Bilingual fluency in English and Spanish
• Proficiency in basic math and financial calculations
• Knowledge of banking regulations and compliance standards
• Strong attention to detail and accuracy in transaction processing
• Sales and relationship-building abilities
• Familiarity with core banking software and Microsoft Office Suite
• Problem-solving and conflict resolution skills
• Time management and multitasking in a fast-paced environment
• Team collaboration and adaptability
• Digital literacy for assisting with online and mobile banking
• Ethical judgment and confidentiality handling
• Active listening and empathy towards diverse client needs
• Organizational skills for maintaining branch operations
• Resilience and positive attitude in high-volume settings

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and financial wellness programs
• Health and wellness incentives, including gym membership discounts
• Parental leave and family care benefits
• Access to JPMorgan Chase's global career development resources and mentorship programs

JP Morgan Chase is an equal opportunity employer.