Fund Operations - Client Servicing Analyst/Associate (Korean Speaking)

Location: Kwun Tong, Kowloon, Hong Kong

Job Family: Client Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As a Fund Operations - Client Servicing Analyst/Associate (Korean Speaking) in our Kwun Tong, Kowloon office, you will join a dynamic team dedicated to delivering exceptional service to our institutional and retail clients in the asset management space. This role is pivotal in supporting the end-to-end operations of mutual funds, ETFs, and alternative investments, ensuring seamless client experiences while navigating the complexities of global markets. With a focus on the growing Korean client base, you will leverage your bilingual skills to bridge cultural and linguistic gaps, fostering trust and long-term partnerships. Your primary responsibilities will include handling client inquiries, processing transactions, and generating insightful reports using advanced tools like JP Morgan's Aladdin platform. You will collaborate with cross-functional teams across operations, compliance, and front-office to resolve issues efficiently and drive operational efficiencies. Innovation is at the heart of JP Morgan; in this role, you will contribute to process enhancements, such as automating reconciliation workflows or optimizing reporting for Korean-speaking clients, ultimately enhancing service delivery and reducing turnaround times. This position offers exposure to diverse fund products and regulatory environments, providing a strong foundation for career growth within our esteemed organization. We seek candidates who thrive in a collaborative, high-performance culture and are passionate about financial services. Fluency in Korean is essential to effectively serve our key clients, combined with a solid understanding of fund operations. At JP Morgan Chase, you will benefit from world-class resources, mentorship, and opportunities to advance in a firm that values diversity and inclusion. Join us to make a meaningful impact on our clients' success and contribute to the future of finance in Asia.

Key Responsibilities

• Provide high-quality client servicing for Korean-speaking clients, responding to inquiries on fund performance, transactions, and reporting
• Process and reconcile fund transactions, including subscriptions, redemptions, and transfers, ensuring accuracy and timeliness
• Collaborate with internal teams to resolve client issues and escalate complex matters to senior stakeholders
• Drive process improvements in fund operations by identifying inefficiencies and implementing innovative solutions
• Prepare and deliver customized reports and analytics to clients using JP Morgan's proprietary tools
• Ensure compliance with regulatory requirements and internal policies in all client interactions
• Support fund launches and ongoing operations for a diverse portfolio of investment products
• Build and maintain strong relationships with clients to enhance satisfaction and retention
• Monitor daily operations to mitigate risks and maintain operational excellence

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2 years of experience in fund operations, client servicing, or financial services
• Fluency in Korean and English, with strong verbal and written communication skills
• Knowledge of fund accounting, NAV calculations, and regulatory reporting in the asset management industry
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis
• Understanding of global financial markets and investment products
• Ability to work in a fast-paced, high-volume environment with attention to detail

Preferred Qualifications

• Experience with JP Morgan's internal systems or similar financial platforms like Aladdin
• Familiarity with Asian markets and cross-border fund servicing
• Certifications such as CFA Level 1 or Fund Operations qualifications
• Previous exposure to client relationship management in a banking context
• Knowledge of regulatory frameworks like UCITS or AIFMD

Required Skills

• Fund operations and accounting expertise
• Client relationship management
• Korean language proficiency (speaking and writing)
• Data analysis and reconciliation
• Regulatory compliance knowledge
• Process innovation and problem-solving
• Attention to detail and accuracy
• Strong communication (verbal and written)
• Time management in high-pressure environments
• Team collaboration and stakeholder engagement
• Proficiency in Excel and financial software
• Risk assessment and mitigation
• Analytical thinking for reporting
• Adaptability to changing market conditions
• Customer service orientation

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's compensation philosophy
• Comprehensive health and wellness benefits, including medical, dental, and mental health support
• Retirement savings plan with generous company matching contributions
• Professional development opportunities through JP Morgan's learning programs and certifications
• Flexible working arrangements, including hybrid options in Kwun Tong
• Paid time off, parental leave, and family support benefits
• Employee stock purchase plan and financial wellness resources
• Global mobility programs for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.