Fund Operations - Client Servicing Associate

Location: Kwun Tong, Kowloon, Hong Kong

Job Family: Client Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in the Asia Pacific region, offering innovative solutions to institutional clients. The Fund Operations - Client Servicing Associate role in our Kwun Tong, Kowloon office is pivotal in delivering exceptional support to asset managers and owners throughout APAC. In this position, you will act as a key point of contact, ensuring seamless operations and high levels of client satisfaction in a dynamic environment focused on fund servicing, compliance, and performance reporting. This role is ideal for professionals passionate about the financial services industry and eager to contribute to JP Morgan's commitment to excellence in client service delivery. Your primary responsibilities will include managing client inquiries on fund-related matters, such as net asset value (NAV) reconciliations, transaction processing, and portfolio analytics. You will collaborate closely with cross-functional teams, including operations, compliance, and front-office stakeholders, to resolve issues efficiently and maintain accurate records in line with Hong Kong Monetary Authority (HKMA) regulations and global standards. Additionally, you will support client onboarding processes, generate tailored reports using advanced tools, and identify efficiencies in workflows to enhance the overall client experience. This position demands a proactive approach to problem-solving and a deep understanding of institutional investment operations in diverse APAC markets. Joining JP Morgan Chase means becoming part of a world-class organization that values innovation, integrity, and professional growth. We offer robust training programs, exposure to cutting-edge financial technologies, and opportunities to advance within our global network. If you thrive in a collaborative, high-stakes setting and have a keen eye for detail, this role provides a platform to build a rewarding career while supporting the success of our institutional clients across the region.

Key Responsibilities

• Provide dedicated client servicing support to institutional asset managers and owners across the Asia Pacific region
• Handle client inquiries related to fund performance, NAV calculations, and transaction processing
• Coordinate with internal teams to ensure timely resolution of operational issues and discrepancies
• Maintain accurate client records and ensure compliance with regulatory requirements in Hong Kong and APAC jurisdictions
• Assist in the onboarding of new clients, including documentation and KYC processes
• Generate and distribute customized reports on fund operations and portfolio metrics
• Monitor and reconcile fund transactions to support seamless client servicing delivery
• Collaborate with global JP Morgan teams to enhance service quality and operational efficiency
• Identify opportunities for process improvements in client servicing workflows
• Support ad-hoc projects related to fund operations enhancements in the APAC market

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2 years of experience in fund operations, client servicing, or asset management support
• Strong understanding of institutional asset management processes in the Asia Pacific region
• Proficiency in English; additional languages such as Mandarin or Cantonese are advantageous
• Knowledge of financial regulations and compliance standards in Hong Kong and APAC markets
• Experience with client relationship management systems or CRM tools
• Ability to work in a fast-paced, high-volume environment with attention to detail

Preferred Qualifications

• CFA Level 1 or equivalent certification
• Prior experience with JP Morgan Chase or similar global financial institutions
• Familiarity with fund accounting software like Aladdin or Charles River
• Background in servicing institutional clients such as pension funds or sovereign wealth funds
• Advanced Excel skills for data analysis and reporting

Required Skills

• Client relationship management
• Fund operations and accounting knowledge
• Regulatory compliance in financial services
• Data analysis and reporting
• Proficiency in Microsoft Excel and financial software
• Attention to detail and accuracy
• Problem-solving and issue resolution
• Strong communication, both written and verbal
• Time management in a deadline-driven environment
• Team collaboration across multicultural settings
• Knowledge of APAC financial markets
• Risk assessment and mitigation
• Customer service orientation
• Adaptability to changing priorities
• Basic understanding of investment products like mutual funds and ETFs

Benefits

• Competitive base salary and performance-based bonuses aligned with JP Morgan's compensation structure
• Comprehensive health and wellness benefits, including medical, dental, and mental health support
• Retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's learning and training programs
• Employee stock purchase plan and financial planning resources
• Flexible work arrangements and hybrid options in Kwun Tong, Kowloon
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.