Fund Servicing Manager

Location: Metro Manila, National Capital Region, Philippines

Job Family: Fund Servicing

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client focus. As a Fund Servicing Manager in our Metro Manila operations, you will play a pivotal role in supporting our Asset & Wealth Management division by overseeing the operational excellence of fund servicing activities. This position is ideal for a passionate professional who thrives in a dynamic environment, driving the growth of our businesses through efficient fund administration, compliance, and client satisfaction. Reporting to the Head of Fund Operations for Asia-Pacific, you will manage a team dedicated to delivering seamless services for institutional and retail investment funds, ensuring accuracy in valuations, timely reporting, and adherence to international standards. Your key focus will be on leading daily operations, from trade settlement and reconciliation to complex fund event management, while fostering a culture of continuous improvement. You will collaborate with cross-functional teams in New York, London, and other hubs to navigate regulatory landscapes and implement cutting-edge technologies that enhance our fund servicing capabilities. At JP Morgan Chase, we value curiosity and impact; in this role, you will identify opportunities to streamline processes, reduce operational risks, and support the firm's commitment to sustainable investing and ESG integration in fund products. We seek individuals who are not only technically proficient but also adept at building high-performing teams in a global, 24/7 operations setting. This role offers exposure to diverse asset classes, including mutual funds, ETFs, and alternatives, providing a platform to advance your career within one of the world's most respected financial institutions. Join us in Metro Manila to contribute to JP Morgan Chase's mission of enabling the world's most important financial decisions.

Key Responsibilities

• Oversee the end-to-end fund servicing operations, including trade processing, reconciliations, and reporting for JP Morgan Chase's asset management clients
• Lead and mentor a team of fund servicing professionals, ensuring high performance and adherence to service level agreements (SLAs)
• Collaborate with global stakeholders to implement new fund launches, restructurings, and regulatory changes
• Monitor and mitigate operational risks, ensuring compliance with internal policies and external regulations
• Drive process optimization and automation initiatives to enhance efficiency and reduce costs in fund administration
• Prepare and analyze performance metrics, providing insights to senior management on operational effectiveness
• Manage vendor relationships and third-party service providers for fund data and custody services
• Conduct quality assurance reviews and resolve complex client inquiries related to fund valuations and distributions
• Contribute to the development of training programs and knowledge sharing within the Fund Servicing team
• Support audit processes and ensure timely resolution of findings to maintain JP Morgan Chase's high standards

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Minimum of 5 years of experience in fund servicing, asset management, or financial operations within the banking or investment industry
• Proven track record in managing teams in a high-volume, regulated financial services environment
• Strong understanding of fund accounting, NAV calculations, and regulatory compliance standards such as SEC and FATCA
• Experience with fund administration systems and reconciliation processes
• Ability to work in a fast-paced, global team setting with stakeholders across multiple time zones
• Fluency in English, both written and verbal

Preferred Qualifications

• Advanced degree (MBA or Master's in Finance) or relevant certifications like CFA or CPA
• Prior experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of alternative investments such as hedge funds or private equity
• Familiarity with Agile methodologies in financial operations
• Experience leading process improvements or digital transformation initiatives in fund servicing

Required Skills

• Fund accounting and NAV computation
• Regulatory compliance (SEC, FATCA, AIFMD)
• Team leadership and performance management
• Process optimization and automation tools
• Risk assessment and mitigation
• Stakeholder communication and relationship management
• Data analysis and reporting (Excel, SQL)
• Financial systems proficiency (e.g., Aladdin, Geneva)
• Problem-solving in high-pressure environments
• Attention to detail and accuracy
• Project management methodologies
• Cross-cultural collaboration
• Change management
• Analytical thinking
• Time management and prioritization

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and wellness programs including gym memberships
• Global mobility support for career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.