Global Banking Design UX Research - Vice President

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of reimagining the future of global banking through innovative user experiences. As a Vice President in Global Banking Design UX Research, you will join our dynamic GB Design Research team in New York, NY, playing a pivotal role in shaping intuitive and efficient digital solutions for our corporate and investment banking clients worldwide. This position offers the opportunity to influence products that power trillions in transactions, from treasury management platforms to client advisory tools, ensuring they meet the sophisticated needs of multinational corporations in a highly regulated financial landscape. In this role, you will lead comprehensive research efforts to uncover user needs and behaviors, employing a mix of qualitative and quantitative methods tailored to the fast-paced world of finance. You will partner closely with UX designers, product managers, and engineers to iterate on designs that enhance usability, compliance, and security—critical elements in banking where precision and trust are paramount. Your work will directly impact client retention and operational excellence, contributing to JP Morgan Chase's mission of delivering superior financial services globally. We seek a passionate UX researcher with deep expertise in financial services to drive user-centered innovation. This is more than a job; it's a chance to make a lasting impact on how the world's leading bank serves its clients, fostering an inclusive environment where diverse perspectives shape the future of banking technology.

Key Responsibilities

• Lead user research initiatives to inform the design of digital products for JP Morgan Chase's Global Banking division, focusing on client-facing tools and internal platforms
• Conduct in-depth interviews, surveys, and usability tests with diverse stakeholders including corporate clients, traders, and relationship managers
• Analyze user data and behaviors to identify pain points in financial workflows, such as transaction processing and risk management interfaces
• Collaborate with UX designers and product teams to translate research insights into actionable design recommendations and prototypes
• Develop research strategies that align with business objectives, ensuring products enhance client satisfaction and operational efficiency in global banking
• Present findings to senior leadership, influencing strategic decisions on product roadmaps and user experience enhancements
• Mentor junior researchers and advocate for user-centered design principles within the GB Design Research team
• Stay abreast of industry trends in fintech UX, incorporating emerging technologies like AI-driven personalization into research practices
• Ensure all research adheres to JP Morgan Chase's ethical standards, data privacy regulations, and inclusive design practices

Required Qualifications

• Bachelor's degree in Human-Computer Interaction, Design, Psychology, or a related field; advanced degree preferred
• 8+ years of experience in UX research, with at least 4 years focused on financial services or enterprise software
• Proven track record of conducting user research in complex, regulated environments like banking and global finance
• Experience with qualitative and quantitative research methods, including usability testing and ethnographic studies
• Strong understanding of financial products such as investment banking, treasury services, and corporate lending
• Ability to collaborate with cross-functional teams including product managers, designers, and engineers in a fast-paced setting

Preferred Qualifications

• Master's degree in UX Design, Information Science, or equivalent
• Experience working in a global financial institution, ideally with exposure to international markets
• Familiarity with regulatory compliance in UX design, such as GDPR, SEC guidelines, and accessibility standards (WCAG)
• Background in agile methodologies and designing for mobile-first experiences in banking applications

Required Skills

• UX Research Methodologies
• Qualitative Data Analysis
• Quantitative Research Tools (e.g., SPSS, Tableau)
• Usability Testing and Prototyping (e.g., Figma, Adobe XD)
• Stakeholder Interviewing
• Financial Services Domain Knowledge
• Agile Project Management
• Data Privacy and Compliance (GDPR, SEC)
• Cross-Functional Collaboration
• Presentation and Communication Skills
• Ethnographic Research Techniques
• A/B Testing and Analytics
• Inclusive Design Principles
• Problem-Solving in Complex Environments
• Technical Proficiency in Research Software (e.g., UserTesting, Qualtrics)

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in New York
• Stock purchase plan and employee stock ownership opportunities

JP Morgan Chase is an equal opportunity employer.