Global Payments Quality Analyst

Location: Metro Manila, National Capital Region, Philippines

Job Family: Quality

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of global payments, and our Global Payments Operations team plays a pivotal role in ensuring seamless, secure, and efficient transaction processing for clients worldwide. As a Global Payments Quality Analyst in our Metro Manila office, you will join a dynamic team dedicated to driving excellence in execution. This role within the Quality category involves scrutinizing payment workflows, identifying inefficiencies, and implementing robust quality measures to uphold the highest standards in financial services. You will contribute to minimizing risks in cross-border payments, supporting billions in daily transactions, and fostering innovation in a collaborative, high-impact environment. In this position, you will perform in-depth audits and data analyses to evaluate the quality of payment operations, ensuring compliance with international standards like SWIFT protocols and anti-money laundering regulations. Collaborating with operations, technology, and compliance teams, you will develop metrics, root cause analyses, and actionable recommendations to enhance process reliability. Your work will directly influence the accuracy and speed of global payments, helping JPMorgan Chase maintain its reputation as a trusted leader in the industry. This role offers exposure to cutting-edge fintech tools and the opportunity to grow within one of the world's largest financial institutions. We value professionals who thrive in fast-paced settings and are passionate about quality in financial operations. If you have a keen eye for detail and a commitment to operational excellence, this position provides a platform to make a meaningful impact on global commerce. Join us in Metro Manila to advance your career while contributing to JPMorgan Chase's mission of powering the progress of individuals and businesses around the world.

Key Responsibilities

• Conduct comprehensive quality audits on global payment transactions to ensure accuracy, compliance, and operational efficiency
• Analyze payment data to identify trends, root causes of errors, and opportunities for process optimization
• Develop and implement quality control metrics and reporting dashboards for the Global Payments Operations team
• Collaborate with cross-functional teams to resolve payment discrepancies and enhance execution standards
• Monitor adherence to regulatory standards and internal policies in payment processing workflows
• Lead quality improvement initiatives, including training programs for operations staff on best practices
• Perform risk assessments on payment systems and recommend mitigation strategies
• Generate detailed reports on quality performance and present findings to senior management
• Support the integration of new technologies and automation tools to improve payment quality

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field
• Minimum of 2-3 years of experience in quality assurance, process improvement, or operations within the financial services industry
• Strong understanding of payment processing systems and global payment regulations such as SWIFT, ISO 20022, and AML/KYC requirements
• Proficiency in data analysis tools and quality management methodologies like Six Sigma or Lean
• Excellent communication skills with the ability to collaborate across multicultural teams
• Ability to work in a fast-paced environment and manage multiple priorities effectively

Preferred Qualifications

• Certification in Quality Assurance (e.g., Certified Quality Analyst) or Process Improvement (e.g., Lean Six Sigma Green Belt)
• Experience in global payments operations at a large financial institution
• Familiarity with JPMorgan Chase's internal systems and tools for payment processing
• Advanced knowledge of risk management in cross-border transactions

Required Skills

• Proficiency in data analysis tools such as Excel, SQL, and Tableau
• Knowledge of payment processing platforms like SWIFT and real-time gross settlement systems
• Strong analytical and problem-solving abilities
• Excellent attention to detail and accuracy in high-volume environments
• Effective communication and stakeholder management skills
• Understanding of financial regulations and compliance frameworks
• Experience with quality management systems (e.g., ISO 9001)
• Project management skills for leading improvement initiatives
• Adaptability to evolving technologies in fintech
• Team collaboration and leadership in multicultural settings
• Risk identification and mitigation expertise
• Report writing and presentation skills
• Familiarity with automation scripting (e.g., Python or VBA)

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs and certifications
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Metro Manila
• Global mobility programs for career advancement within JPMorgan Chase

JP Morgan Chase is an equal opportunity employer.