Global Private Bank (LatAm & GFG Segment), Senior Associate/VP, Digital Team

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in private banking, serving ultra-high-net-worth individuals and families worldwide. The Global Private Bank (LatAm & GFG Segment) is seeking a Senior Associate/VP to join our Digital Team in New York, NY. In this pivotal role within Product Management, you will drive the adoption of innovative digital products and tools by increasing awareness, promoting solutions, and implementing enhancements specifically tailored to our Latin American and Global Family Group (GFG) clients. Your efforts will empower advisors and clients to leverage cutting-edge platforms for seamless wealth management, investment advisory, and personalized banking experiences, aligning with JP Morgan's commitment to digital transformation in a competitive financial landscape. As a key member of the Digital Team, you will collaborate closely with cross-functional groups including product development, technology, compliance, and regional sales teams to identify pain points and opportunities in the LatAm and GFG segments. Responsibilities include crafting targeted campaigns to boost engagement with digital tools such as mobile banking apps, AI-driven advisory platforms, and secure data analytics dashboards. You will analyze adoption metrics, gather client feedback, and iterate on features to ensure they meet the sophisticated needs of private banking clients, while navigating the unique regulatory and cultural nuances of Latin American markets. This role demands a strategic mindset to foster a culture of digital innovation, ultimately enhancing client satisfaction and operational efficiency across JP Morgan's global network. The ideal candidate thrives in a fast-paced environment, combining deep financial services expertise with a passion for technology. You will report to the Digital Strategy Lead and have opportunities to influence broader initiatives within JP Morgan Chase's Private Bank. This position offers exposure to high-impact projects that shape the future of wealth management, with the chance to grow into leadership roles. Join us to contribute to a firm renowned for its integrity, innovation, and client-centric approach in the financial services industry.

Key Responsibilities

• Develop and execute strategies to promote digital products and tools within the Global Private Bank, focusing on LatAm and GFG segments
• Collaborate with product, engineering, and sales teams to enhance digital solutions tailored to high-net-worth clients
• Analyze user feedback and market trends to identify opportunities for digital adoption in private banking services
• Create awareness campaigns and training programs to increase utilization of JP Morgan's digital platforms
• Monitor key performance metrics (KPIs) for digital tool adoption and report insights to senior leadership
• Partner with LatAm regional teams to localize digital enhancements for cultural and regulatory compliance
• Facilitate cross-border initiatives to integrate GFG client needs into global digital ecosystems
• Support the innovation pipeline by evaluating emerging technologies like AI and blockchain for private banking
• Ensure all digital promotions align with JP Morgan's risk management and compliance standards

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 5 years of experience in product management, digital strategy, or related roles within financial services
• Proven track record in driving adoption of digital products in a banking or wealth management environment
• Strong understanding of Latin American markets and Global Family Group (GFG) client needs in private banking
• Experience with agile methodologies and cross-functional team collaboration
• Excellent communication and stakeholder management skills
• Ability to travel occasionally to LatAm regions as needed

Preferred Qualifications

• MBA or advanced degree in Finance or Technology
• Experience working at a top-tier investment bank like JP Morgan Chase
• Fluency in Spanish or Portuguese for LatAm engagement
• Prior exposure to wealth management digital platforms or fintech innovations
• Certification in product management (e.g., PMP or Certified Scrum Product Owner)

Required Skills

• Product management expertise
• Digital strategy development
• Stakeholder engagement
• Data analytics and KPI tracking
• Agile project management
• Financial services knowledge
• Latin American market insights
• Cross-functional collaboration
• Presentation and communication skills
• Problem-solving and innovation
• Risk assessment in fintech
• User experience (UX) design principles
• CRM software proficiency (e.g., Salesforce)
• Regulatory compliance awareness
• Team leadership and motivation

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at JP Morgan offices
• Global mobility support for career advancement opportunities

JP Morgan Chase is an equal opportunity employer.