GSS Legal Billing Support Payment Operations Analyst

Location: Warszawa, Mazowieckie, Poland

Job Family: Business Analysis & Reporting

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a proud history of innovation and client service. The GSS Legal Billing Support Payment Operations Analyst role in our Warsaw office plays a critical part in supporting the firm's Global Shared Services (GSS) division. This position involves managing the end-to-end legal invoice submission process, resolving complex billing queries, and driving enhancements to payment operations for our worldwide legal teams and external vendors. As part of a dynamic team in the heart of Mazowieckie, Poland, you will contribute to ensuring seamless financial operations that align with our commitment to regulatory compliance and operational excellence in the banking sector. Key responsibilities include processing high-volume legal invoices with precision, investigating and resolving discrepancies through collaboration with internal stakeholders and vendors, and leveraging data analytics to optimize payment workflows. You will monitor disbursements, reconcile accounts, and generate insightful reports to support decision-making at JP Morgan Chase. This role demands a keen eye for detail and a proactive approach to identifying process improvements, such as automating routine tasks to reduce errors and accelerate payments. Working in a global environment, you will navigate international regulations, including EU financial directives, to safeguard the firm's interests while fostering strong vendor relationships. We seek candidates with a solid foundation in financial services, particularly in legal billing or accounts payable, who thrive in a collaborative, high-stakes setting. Your ability to handle sensitive data confidentially and adapt to evolving technologies will be essential. At JP Morgan Chase, we value diversity and inclusion, offering robust professional growth opportunities, competitive compensation, and a supportive culture that empowers you to make an impact. Join us in Warsaw to advance your career while contributing to the success of one of the world's most respected financial institutions.

Key Responsibilities

• Process and review legal invoices from global teams and external vendors to ensure accuracy and compliance with JP Morgan Chase policies
• Resolve billing queries and discrepancies by collaborating with legal departments, finance teams, and vendors
• Monitor payment operations, including tracking invoice approvals, disbursements, and reconciliations for legal expenses
• Enhance payment processes by identifying inefficiencies and implementing streamlined workflows to support timely and accurate payments
• Maintain accurate records of legal billing activities and generate reports on payment trends and variances for senior management
• Ensure adherence to regulatory standards and internal controls in all billing and payment activities
• Support audit processes by providing documentation and insights into legal payment operations
• Collaborate with cross-functional teams to integrate new technologies for improved invoice management
• Train team members on billing procedures and best practices in the financial services context
• Analyze billing data to identify cost-saving opportunities and mitigate financial risks

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Accounting, or a related field
• Minimum of 2 years of experience in legal billing, accounts payable, or payment operations within the financial services industry
• Proficiency in invoice processing systems and financial software, such as SAP or Oracle
• Strong understanding of legal billing guidelines and compliance requirements in a global banking environment
• Experience in resolving complex billing disputes and managing vendor relationships
• Fluency in English; additional languages such as Polish or other European languages are advantageous
• Ability to handle sensitive financial data with strict confidentiality

Preferred Qualifications

• Advanced certification in financial operations or legal billing (e.g., Certified Accounts Payable Professional)
• Prior experience working with JP Morgan Chase or similar multinational financial institutions
• Knowledge of international payment regulations, including EU directives and SOX compliance
• Experience in process improvement initiatives using Lean or Six Sigma methodologies
• Familiarity with automation tools for billing and payment workflows

Required Skills

• Proficiency in Microsoft Excel and data analysis tools for financial reporting
• Knowledge of ERP systems like SAP for invoice and payment processing
• Strong analytical skills to identify billing anomalies and process improvements
• Excellent communication skills for interacting with legal and vendor stakeholders
• Attention to detail in handling complex financial transactions
• Problem-solving abilities to resolve payment disputes efficiently
• Time management skills to meet deadlines in a fast-paced banking environment
• Understanding of financial regulations and compliance in legal billing
• Team collaboration skills for cross-functional projects
• Adaptability to evolving payment technologies and industry standards
• Customer service orientation in vendor query resolution
• Basic project management skills for workflow enhancements
• Proficiency in data visualization tools like Tableau for reporting
• Risk assessment skills in financial operations
• Multitasking in a global, multicultural setting

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee stock purchase plan and financial wellness resources
• Flexible hybrid work arrangements in Warsaw with modern office facilities
• Global mobility opportunities within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.