Head of Employee Dining, Vice President

Location: New York, NY, United States

Job Family: General Management & Ops

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering an exceptional workplace environment that supports our 250,000+ employees in delivering innovative solutions for clients worldwide. The Head of Employee Dining, Vice President, plays a pivotal role in enhancing employee well-being by leading the dining strategy across our US and Canada offices. Reporting to the Global Head of Workplace Services, this position is based in our New York headquarters and oversees a portfolio of cafés, coffee bars, and catering operations that serve thousands of professionals daily. In this role, you will drive innovation in food services, ensuring offerings align with our diverse workforce's needs while upholding the highest standards of quality, sustainability, and efficiency in a fast-paced financial services setting. Key to success will be your ability to forge strong vendor partnerships and implement cutting-edge programs that promote health, inclusivity, and environmental responsibility—core pillars of JP Morgan's ESG commitments. You will collaborate closely with cross-functional teams, including HR, facilities, and executive leadership, to integrate dining services with broader employee engagement initiatives, such as wellness events and client-hosted meals. By leveraging data-driven insights from employee surveys and operational metrics, you will continuously refine strategies to boost satisfaction and productivity, all while managing multimillion-dollar budgets to achieve cost-effective outcomes. This is an opportunity to lead with impact in a prestigious institution where your expertise in hospitality can directly contribute to JP Morgan Chase's culture of excellence. If you are a visionary leader passionate about creating memorable dining experiences that fuel high-performance teams in the financial sector, we invite you to bring your talents to our organization.

Key Responsibilities

• Develop and execute a comprehensive dining strategy for JP Morgan Chase offices in the US and Canada, focusing on innovation, employee satisfaction, and operational efficiency
• Oversee daily operations of cafés, coffee bars, and catering services, ensuring seamless service delivery across multiple locations
• Build and maintain strategic vendor partnerships to source high-quality, sustainable food options while controlling costs
• Lead a team of dining professionals, providing mentorship and fostering a culture of excellence aligned with JP Morgan's values
• Drive menu innovation, incorporating employee feedback and trends like plant-based options and wellness-focused meals
• Manage budgeting, forecasting, and financial performance for dining services, optimizing for ROI in a financial services context
• Ensure compliance with all federal, state, and local regulations, including HACCP and allergen management
• Collaborate with HR and facilities teams to align dining programs with employee engagement initiatives and corporate events
• Implement sustainability practices, such as reducing food waste and sourcing local ingredients, to support JP Morgan's ESG goals
• Monitor key performance metrics, such as utilization rates and satisfaction scores, and report to senior leadership

Required Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred
• 10+ years of progressive experience in corporate dining, food services, or hospitality operations, with at least 5 years in a leadership role
• Proven track record of managing multi-site food and beverage operations across North America
• Strong vendor management experience, including contract negotiation and partnership development in a corporate environment
• Deep knowledge of food safety regulations, health codes, and sustainability practices in the US and Canada
• Experience leading innovation in employee dining programs within high-paced, professional settings like financial services
• Ability to manage budgets exceeding $10M annually for dining services

Preferred Qualifications

• Experience in the financial services industry, particularly with global firms like JP Morgan Chase
• Certification in food service management (e.g., Certified Foodservice Manager) or sustainability (e.g., LEED for operations)
• Background in integrating technology for dining operations, such as mobile ordering or inventory systems
• Previous role overseeing catering for executive events and client meetings in a corporate headquarters
• Familiarity with diverse dietary needs and inclusive dining strategies for multicultural workforces

Required Skills

• Strategic planning and execution in hospitality operations
• Vendor negotiation and contract management
• Budgeting and financial analysis for large-scale programs
• Team leadership and talent development
• Innovation in menu design and service delivery
• Knowledge of food safety and regulatory compliance
• Project management for multi-site implementations
• Data analytics for performance metrics and employee feedback
• Sustainability and ESG integration in operations
• Cross-functional collaboration with HR and facilities
• Crisis management in high-volume service environments
• Customer service orientation focused on employee experience
• Proficiency in Microsoft Office Suite and hospitality software (e.g., POS systems)
• Strong communication and presentation skills
• Adaptability to fast-paced, dynamic corporate culture

Benefits

• Comprehensive health care benefits, including medical, dental, and vision coverage for employees and dependents
• 401(k) Savings Plan with company match up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Wellness programs with gym memberships, mental health support, and onsite fitness classes
• Employee stock purchase plan and performance-based bonuses
• Flexible work arrangements, including hybrid options where applicable
• Retirement planning services and financial wellness resources tailored to financial services professionals

JP Morgan Chase is an equal opportunity employer.