Head of Sales Support/ Business Manager - Vice President

Location: Zurich, ZH, Switzerland

Job Family: Client Service

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong presence in asset management, serving institutional and high-net-worth clients worldwide. The Head of Sales Support/Business Manager - Vice President role is a critical leadership position within our Client Service category, based in Zurich, Switzerland. Reporting directly to the Country Head of Asset Management, this role sits at the vital intersection of strategy, operations, and sales, driving the success of our Swiss operations. You will play a key part in supporting the Country Head by providing insightful analysis, operational oversight, and strategic recommendations to enhance client relationships and business growth in one of Europe's premier financial hubs. In this role, you will lead sales support functions, ensuring that our asset management teams are equipped with the tools, processes, and intelligence needed to deliver exceptional client service. Responsibilities include managing performance metrics, coordinating cross-functional initiatives, and fostering collaboration across JP Morgan Chase's global network. You will navigate complex regulatory environments, such as FINMA guidelines, while leveraging your deep industry knowledge to identify opportunities for innovation in sales enablement and client engagement. This position demands a proactive approach to problem-solving, with a focus on optimizing workflows and mitigating risks to support sustainable revenue growth. We seek a seasoned professional with a passion for financial services and a commitment to JP Morgan Chase's values of integrity and excellence. This role offers the chance to influence high-level strategy in a dynamic, client-centric environment, contributing to the firm's leadership in asset management. Join us in Zurich to shape the future of our operations and make a meaningful impact on our global clientele.

Key Responsibilities

• Provide strategic support to the Country Head of Asset Management, including preparation of executive reports, market analysis, and strategic planning initiatives
• Oversee sales support operations, ensuring seamless coordination between sales teams, client services, and back-office functions to enhance client experience
• Manage business performance metrics, tracking KPIs related to sales pipelines, client retention, and revenue growth for the Zurich asset management division
• Lead cross-functional projects to optimize processes, such as implementing new technology solutions for sales enablement and compliance
• Act as a key liaison between senior leadership and operational teams, facilitating communication and resolving escalations in a fast-paced environment
• Develop and maintain relationships with internal stakeholders, including compliance, risk, and product teams, to support sales initiatives
• Monitor industry trends and competitive landscape in Swiss asset management, providing insights to inform business strategy
• Ensure adherence to JP Morgan Chase's risk management frameworks and regulatory standards in all sales support activities
• Mentor and develop junior team members, fostering a culture of excellence and collaboration within the Client Service category

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field; MBA or advanced degree preferred
• Minimum of 10+ years of experience in sales support, business management, or operations within the financial services industry, preferably in asset management
• Proven track record of supporting senior leadership in a high-stakes environment, with experience in the Swiss or European financial markets
• Strong understanding of asset management products, regulatory requirements, and client servicing in a global banking context
• Fluency in English and German; additional languages such as French are advantageous
• Experience managing cross-functional teams and driving operational efficiency in a sales-oriented role

Preferred Qualifications

• Prior experience at a leading global financial institution like JP Morgan Chase
• Knowledge of Swiss financial regulations (e.g., FINMA) and EU directives impacting asset management
• Demonstrated success in implementing sales enablement tools or CRM systems in a banking environment
• Professional certification such as CFA, CAIA, or equivalent in asset management

Required Skills

• Strategic planning and execution in asset management
• Sales operations and pipeline management
• Financial modeling and performance analytics
• Regulatory compliance knowledge (FINMA, MiFID II)
• Project management and process optimization
• Stakeholder engagement and relationship building
• Data analysis using tools like Excel, Tableau, or Salesforce
• Risk assessment and mitigation in financial services
• Leadership and team development
• Communication and presentation skills for executive audiences
• Problem-solving in high-pressure environments
• Knowledge of CRM systems (e.g., Salesforce)
• Market research and competitive intelligence
• Multilingual proficiency (English, German)
• Adaptability to dynamic regulatory landscapes

Benefits

• Competitive base salary and performance-based bonus structure aligned with JP Morgan Chase's global compensation philosophy
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage for employees and dependents
• Generous retirement savings plan with employer matching contributions to support long-term financial security
• Paid time off, including vacation, sick leave, and parental leave policies tailored to Swiss employment standards
• Professional development opportunities through JP Morgan's internal training programs, tuition reimbursement, and leadership tracks
• Flexible work arrangements, including hybrid options in Zurich, with access to modern office facilities
• Employee assistance programs offering confidential counseling and support services
• Global mobility benefits, such as relocation assistance and international assignment opportunities within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.