Home Lending Assistant, Cupertino, CA

Location: Cupertino, CA, United States

Job Family: Originations

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to helping clients achieve their homeownership dreams through innovative lending solutions. As a Home Lending Assistant in our Cupertino, CA branch within the Originations category, you will play a vital role in supporting our Home Lending team to deliver exceptional customer service and drive robust sales results. This position is ideal for detail-oriented professionals passionate about the financial services industry, where you will contribute to processing mortgage applications, ensuring regulatory compliance, and fostering long-term client relationships in the dynamic Bay Area market. Your day-to-day responsibilities will include assisting advisors with loan documentation, coordinating with cross-functional teams to expedite approvals, and providing proactive support to clients navigating the home lending process. You will leverage JP Morgan Chase's state-of-the-art technology platforms to maintain accurate records, generate reports, and track key performance indicators. By promoting our competitive mortgage products and services, you will help the team meet ambitious origination goals while upholding our firm's high standards of integrity and client-centricity. We value growth and development at JP Morgan Chase, offering opportunities for advancement within our Home Lending division and access to world-class training programs. Joining our team means becoming part of a collaborative culture that prioritizes innovation, diversity, and community impact. If you thrive in a supportive environment and are eager to contribute to one of the world's most admired financial institutions, apply today to make a meaningful difference in clients' financial journeys.

Key Responsibilities

• Assist Home Lending Advisors in preparing loan applications, documentation, and client communications to ensure smooth origination processes
• Coordinate with internal teams, including underwriters and processors, to track loan progress and resolve issues promptly
• Provide exceptional customer service by responding to client inquiries via phone, email, and in-person meetings
• Support sales efforts by scheduling appointments, following up on leads, and maintaining accurate records in JP Morgan Chase's systems
• Ensure compliance with federal and state regulations, including Truth in Lending Act (TILA) and RESPA, in all lending activities
• Prepare reports and analyze data to help the team meet sales targets and performance metrics
• Collaborate with marketing and product teams to promote JP Morgan Chase home lending products tailored to client needs
• Handle administrative tasks such as filing, data entry, and updating client profiles in secure databases
• Participate in team meetings to discuss strategies for improving customer satisfaction and origination efficiency
• Assist in training new team members on JP Morgan Chase's home lending procedures and tools

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in customer service, banking, or financial services
• Strong understanding of mortgage lending processes and regulatory requirements
• Proficiency in Microsoft Office Suite, including Excel for data management
• Ability to handle confidential information with discretion and comply with banking regulations
• Excellent communication skills, both verbal and written, for client interactions
• Availability to work in Cupertino, CA, with potential for hybrid schedule

Preferred Qualifications

• Experience in home lending or mortgage origination within a large financial institution
• Familiarity with CRM systems like Salesforce used at JP Morgan Chase
• Bilingual skills, particularly in Mandarin or Spanish, to serve diverse clients in the Bay Area
• Knowledge of California-specific real estate and lending laws
• Prior internship or role in sales support within the financial services sector

Required Skills

• Customer service excellence
• Attention to detail
• Time management and organization
• Proficiency in Microsoft Excel and Word
• Knowledge of mortgage lending software
• Strong interpersonal and communication skills
• Problem-solving and analytical thinking
• Compliance and regulatory awareness
• Team collaboration and adaptability
• Data entry and record-keeping accuracy
• Sales support and lead generation
• Confidentiality and ethical judgment
• Multitasking in a fast-paced environment
• Basic financial acumen
• Technical proficiency with CRM tools

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Flexible work arrangements and commuter benefits for Cupertino location
• Access to JP Morgan Chase's global employee assistance program for financial and personal counseling

JP Morgan Chase is an equal opportunity employer.