Home Lending Assistant - Palo Alto, CA

Location: Palo Alto, CA, United States

Job Family: Originations

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to helping clients achieve their homeownership dreams through innovative lending solutions. As a Home Lending Assistant in our Palo Alto, CA office, you will play a vital role in supporting our Home Lending team within the Originations category. Your primary focus will be to deliver exceptional customer service while contributing to strong sales results by assisting advisors in processing mortgage applications and fostering client relationships in the dynamic Bay Area market. This position offers the opportunity to work in a collaborative environment where your organizational skills and dedication to excellence can directly impact our clients' financial journeys. In this role, you will handle a variety of administrative and support tasks, including gathering client documentation, coordinating with internal teams for loan progression, and maintaining accurate records in our proprietary systems. You will interact daily with diverse clients, providing guidance on JPMorgan Chase's comprehensive home lending products such as fixed-rate mortgages, jumbo loans, and refinancing options tailored to the high-cost Palo Alto real estate landscape. Compliance with federal regulations like Truth in Lending Act (TILA) and fair lending practices will be integral to your responsibilities, ensuring ethical and transparent service delivery. By supporting sales initiatives, you will help drive origination volumes and contribute to the firm's reputation as a trusted partner in the financial services industry. JPMorgan Chase values professional growth and offers robust training programs to enhance your expertise in mortgage origination. Joining our team means becoming part of a culture that emphasizes innovation, inclusion, and client-centricity. If you are passionate about finance and eager to support home lending in a prestigious firm, this role provides a rewarding entry point to build a career in banking. We seek motivated individuals ready to thrive in a fast-paced setting and make a meaningful difference for clients in Palo Alto and beyond.

Key Responsibilities

• Assist Home Lending Advisors in preparing loan applications, documentation, and client communications to ensure smooth origination processes
• Coordinate with clients to gather necessary financial documents, verify information, and schedule appointments
• Support sales efforts by maintaining accurate records of leads, applications, and follow-ups in JPMorgan Chase's systems
• Handle inbound and outbound calls, emails, and inquiries to provide exceptional customer service and resolve issues promptly
• Collaborate with underwriting and processing teams to track loan progress and ensure compliance with regulatory standards
• Prepare reports and presentations on team performance metrics to aid in achieving sales targets
• Maintain up-to-date knowledge of JPMorgan Chase's home lending products, market trends, and lending regulations
• Assist in organizing client events or seminars in the Palo Alto area to promote home lending services
• Ensure all activities adhere to JPMorgan Chase's policies on data security and ethical lending practices

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in customer service, banking, or financial services
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office Suite, including Excel for data entry and reporting
• Excellent communication skills, both verbal and written, to interact with clients and team members
• Ability to maintain confidentiality and handle sensitive financial information
• Valid driver's license and willingness to travel locally as needed

Preferred Qualifications

• Experience in mortgage lending or home financing within a financial institution
• Knowledge of JPMorgan Chase's home lending products and processes
• Bilingual proficiency in English and Spanish to serve diverse client bases in Palo Alto
• Familiarity with CRM systems like Salesforce used in financial services
• Previous administrative support role in a sales-driven team environment

Required Skills

• Customer service orientation with empathy and problem-solving abilities
• Attention to detail for accurate data entry and document review
• Time management to prioritize tasks in a deadline-driven setting
• Proficiency in financial software and loan origination systems
• Strong interpersonal skills for building client relationships
• Analytical thinking to assess client needs and recommend products
• Adaptability to changing market conditions in the financial services industry
• Team collaboration in a high-volume sales environment
• Knowledge of mortgage regulations and compliance requirements
• Basic financial literacy including credit analysis and loan structures
• Technical proficiency in Microsoft Excel for reporting and data analysis
• Verbal and written communication for clear client interactions
• Organizational skills for managing files and workflows
• Discretion in handling confidential financial data
• Sales support techniques to drive origination goals

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and holidays
• Tuition reimbursement for professional development and certifications in finance
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits for work-life balance
• Access to JPMorgan Chase's global career development resources and mentorship programs

JP Morgan Chase is an equal opportunity employer.