Home Lending Assistant, San Diego, CA

Location: San Diego, CA, United States

Job Family: Originations

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a strong commitment to helping clients achieve their homeownership dreams. As a Home Lending Assistant in our San Diego, CA location, you will play a vital role in the Originations team, supporting mortgage professionals to deliver exceptional customer service and drive robust sales results. This position is ideal for detail-oriented individuals passionate about the financial services industry, where you'll assist in navigating the complexities of home lending in one of California's most dynamic real estate markets. Your contributions will directly impact clients seeking personalized mortgage solutions, from first-time homebuyers to seasoned investors, all while upholding Chase's reputation for integrity and innovation. In this role, you will collaborate closely with home lending officers to prepare and process loan applications, ensuring all documentation meets JPMorgan Chase's high standards and federal regulations such as those from the CFPB and Fannie Mae. You'll handle client interactions with empathy and efficiency, addressing inquiries about loan products like fixed-rate mortgages, adjustable-rate options, and government-backed loans tailored to the San Diego area's diverse population. Additionally, you'll support sales initiatives by managing leads, scheduling consultations, and tracking progress in our proprietary systems, contributing to the team's goals of exceeding origination targets in a competitive market. JPMorgan Chase values professional growth and offers ample opportunities for advancement within our Home Lending division. You'll benefit from ongoing training on industry best practices, cutting-edge technology, and compliance updates specific to California's lending landscape. Join a supportive team environment where your skills in customer service, organization, and financial knowledge can make a real difference, while enjoying the vibrant lifestyle of San Diego and the stability of a Fortune 500 company dedicated to ethical banking.

Key Responsibilities

• Assist home lending officers in preparing loan applications and documentation for mortgage originations
• Provide exceptional customer service by responding to client inquiries via phone, email, and in-person in the San Diego branch
• Coordinate with internal teams to ensure timely processing of loan files and compliance with regulatory requirements
• Support sales efforts by scheduling appointments, following up on leads, and tracking pipeline progress
• Maintain accurate records in JPMorgan Chase's lending systems and generate reports for team performance
• Collaborate with underwriters and processors to resolve any discrepancies in loan applications
• Educate clients on home lending products, including conventional, FHA, and VA loans offered by Chase
• Monitor market trends in the San Diego real estate sector to provide insights to the team
• Ensure adherence to JPMorgan Chase's ethical standards and federal lending laws
• Contribute to team goals by achieving service and sales targets in a high-volume environment

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in customer service, banking, or financial services
• Strong understanding of home lending processes and mortgage origination
• Proficiency in Microsoft Office Suite, including Excel for data management
• Ability to work in a fast-paced environment with attention to detail
• Excellent communication skills, both verbal and written
• Must be authorized to work in the United States without sponsorship

Preferred Qualifications

• Experience in the mortgage or home lending industry at a major financial institution
• Knowledge of JPMorgan Chase systems and compliance standards
• Bilingual skills, particularly Spanish, given the diverse San Diego market
• Previous role involving sales support or client relationship management
• Certification in mortgage lending or financial services (e.g., NMLS)

Required Skills

• Customer service orientation
• Attention to detail
• Time management
• Communication (verbal and written)
• Problem-solving
• Team collaboration
• Knowledge of mortgage lending regulations
• Proficiency in CRM and lending software
• Data entry and analysis
• Sales support techniques
• Adaptability to changing priorities
• Basic financial acumen
• Organizational skills
• Interpersonal relationship building
• Compliance awareness

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs, including gym memberships and mental health support
• Parental leave and family benefits through Chase's family care initiatives
• Access to JPMorgan Chase's global career mobility and internal job opportunities

JP Morgan Chase is an equal opportunity employer.