Home Lending Production Operations F&BM - Associate

Location: Columbus, OH, United States

Job Family: Business Management

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation and client service in the home lending sector. As a Home Lending Production Operations F&BM - Associate in our Columbus, OH office, you will play a pivotal role in optimizing business performance by driving key initiatives that enhance operational efficiency and support our mortgage production goals. This position within the Business Management category offers the opportunity to contribute to one of the world's most respected financial institutions, where you'll leverage your expertise to align operational strategies with broader firm objectives, ensuring seamless delivery of home lending services to our clients. In this role, you will collaborate closely with cross-functional teams to analyze performance metrics, manage financial aspects of production operations, and implement process improvements that drive cost savings and regulatory compliance. Your responsibilities will include leading projects that streamline loan processing workflows, forecasting resource needs, and providing actionable insights to senior leadership. At JP Morgan Chase, we value associates who thrive in dynamic environments, and you'll have the chance to influence high-impact decisions that support our commitment to responsible lending and customer-centric solutions in a competitive financial landscape. Joining JP Morgan Chase means becoming part of a collaborative culture that prioritizes professional growth, diversity, and inclusion. We offer robust support for your development through mentorship programs and access to cutting-edge tools, all while contributing to initiatives that help millions of clients achieve their homeownership dreams. This Associate-level position is ideal for driven professionals passionate about financial services, offering a platform to advance your career in a firm renowned for its stability and global reach.

Key Responsibilities

• Drive key business initiatives to optimize performance in Home Lending Production Operations
• Analyze operational metrics and financial data to identify improvement opportunities
• Collaborate with senior leadership to develop and implement strategic plans
• Manage budgeting, forecasting, and resource allocation for the team
• Oversee risk management and compliance activities in lending operations
• Lead cross-functional projects to enhance efficiency and customer experience
• Monitor and report on key performance indicators (KPIs) to stakeholders
• Foster a culture of continuous improvement and innovation within the team
• Support talent development and performance management for direct reports

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 3-5 years of experience in financial services operations, preferably in home lending or mortgage production
• Strong understanding of financial and business management principles
• Proficiency in data analysis and reporting tools
• Experience managing cross-functional teams in a high-volume operational environment
• Knowledge of regulatory requirements in the home lending sector

Preferred Qualifications

• Advanced degree (MBA) or certifications in finance (e.g., CFA, FRM)
• Prior experience at a major financial institution like JP Morgan Chase
• Familiarity with mortgage origination systems and compliance standards
• Proven track record in process optimization and cost reduction initiatives

Required Skills

• Financial modeling and forecasting
• Data analysis using Excel and Tableau
• Project management methodologies (e.g., Agile, Six Sigma)
• Regulatory compliance in mortgage lending
• Budgeting and variance analysis
• Stakeholder communication and presentation skills
• Process improvement and operational efficiency
• Risk assessment and mitigation
• Leadership and team motivation
• Strategic planning and execution
• Customer service orientation in financial services
• Proficiency in JP Morgan's internal systems (e.g., loan origination platforms)
• Analytical problem-solving
• Adaptability in a fast-paced environment
• Attention to detail in financial reporting

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus locations
• Parental leave and family support benefits

JP Morgan Chase is an equal opportunity employer.