HR Operations Associate (German Speaker)

Location: Warszawa, Mazowieckie, Poland

Job Family: HR Service Delivery

About the Role

JPMorgan Chase & Co. is a leading global financial services firm with assets of $3.9 trillion and operations worldwide. We operate in over 100 markets, providing innovative solutions in investment banking, consumer and commercial banking, and asset management. Our HR Operations team plays a vital role in supporting our 300,000+ employees by delivering efficient, compliant, and employee-centric services. We are seeking a dedicated HR Operations Associate (German Speaker) to join our dynamic team in Warsaw, Poland, focusing on HR service delivery for our European operations, particularly German-speaking regions. In this role, you will be at the forefront of providing high-quality HR support to employees and managers across JPMorgan Chase's financial services businesses. Your primary focus will be managing day-to-day HR operations, including processing transactions, resolving inquiries, and ensuring adherence to regulatory standards. You will leverage your German language skills to assist colleagues in Germany and other German-speaking areas, contributing to seamless employee experiences in areas like onboarding, benefits administration, and performance support. This position offers exposure to global HR best practices within a prestigious financial institution, where accuracy and confidentiality are paramount. As part of our commitment to employee growth, you will collaborate with cross-functional teams to drive process efficiencies and support strategic HR initiatives tailored to the financial industry's unique demands, such as compliance with stringent data protection laws. This role is ideal for a motivated professional passionate about HR in a multinational setting, offering opportunities for career advancement within JPMorgan Chase's robust talent development framework. Join us in Warsaw to make a meaningful impact on our global workforce.

Key Responsibilities

• Handle HR inquiries and requests from German-speaking employees and managers via phone, email, and chat
• Process employee lifecycle transactions including onboarding, transfers, terminations, and promotions
• Maintain accurate employee records in HR systems, ensuring data integrity and confidentiality
• Support payroll and benefits administration for German-speaking regions
• Assist in compliance with local and EU HR regulations, including data privacy under GDPR
• Collaborate with global HR teams to resolve complex employee relations issues
• Generate reports and analytics on HR metrics to support business decisions in the financial services sector
• Contribute to process improvements in HR operations to enhance efficiency
• Provide administrative support for talent acquisition and performance management processes
• Escalate critical issues to senior HR staff while maintaining service level agreements

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Fluency in German (written and spoken) at a native or C1 level
• Proficiency in English as a second language
• At least 1-2 years of experience in HR operations, administration, or support roles
• Strong knowledge of HR processes including employee data management and compliance
• Familiarity with HR systems such as Workday or similar platforms
• Eligibility to work in Poland without sponsorship

Preferred Qualifications

• Experience in a multinational financial services environment
• Knowledge of GDPR and EU labor regulations
• Certification in HR (e.g., CIPD or SHRM)
• Previous exposure to HR service delivery in a shared services center
• Basic understanding of financial industry HR challenges

Required Skills

• Excellent German and English communication skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience with HRIS systems like Workday or SAP SuccessFactors
• Strong attention to detail and organizational abilities
• Problem-solving and analytical thinking
• Customer service orientation with empathy
• Time management and ability to handle multiple priorities
• Knowledge of data privacy regulations (GDPR)
• Interpersonal skills for cross-functional collaboration
• Adaptability in a fast-paced financial services environment
• Basic financial literacy for HR-related payroll tasks
• Technical aptitude for learning new HR tools
• Discretion in handling sensitive employee information
• Team player mindset with global team experience
• Resilience under pressure during peak HR periods

Benefits

• Competitive base salary with performance-based bonuses
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Retirement savings plan with company matching contributions
• Paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs
• Employee assistance program for mental health and financial counseling
• Hybrid work model with flexibility for work-life balance
• Access to on-site fitness facilities and wellness initiatives in Warsaw

JP Morgan Chase is an equal opportunity employer.