HR Service Delivery - Project Associate

Location: Columbus, OH, United States

Job Family: HR Service Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering an inclusive and innovative workplace. As an HR Service Delivery - Project Associate in our Columbus, OH office, you will play a vital role in enhancing our HR operations to support our 250,000+ employees worldwide. This position within the Human Resources division offers the opportunity to drive impactful projects that streamline employee services, from onboarding to benefits administration, all while navigating the complexities of the financial industry. Join a collaborative team that values diverse perspectives and empowers you to contribute to initiatives that align with our core values of integrity, excellence, and community impact. In this role, you will support the delivery of HR projects by coordinating with cross-functional teams to implement process improvements and technology solutions. You will analyze service delivery data to identify trends and opportunities, ensuring our HR functions meet the high standards required in a regulated financial environment. Responsibilities include tracking project progress, mitigating risks, and communicating updates to stakeholders, all while adhering to JP Morgan Chase's commitment to ethical practices and data privacy under frameworks like GDPR and SOX compliance. This position is ideal for professionals passionate about HR innovation and eager to grow within a firm renowned for its leadership in banking, investment, and asset management. We offer a dynamic work environment with opportunities for career advancement, robust professional development, and a focus on work-life balance. By joining JP Morgan Chase, you will be part of a culture that invests in your success through mentorship, training programs, and exposure to cutting-edge HR technologies. If you are ready to make a meaningful difference in how we serve our employees and clients in the financial services sector, apply today to help shape the future of HR at one of the world's most admired companies.

Key Responsibilities

• Support the execution of HR service delivery projects, including planning, tracking, and reporting on milestones
• Collaborate with HR teams and business partners to identify and implement process improvements in employee services
• Analyze HR data to provide insights on service delivery metrics and recommend enhancements
• Facilitate communication between HR operations and stakeholders to ensure alignment on project goals
• Assist in the rollout of new HR technologies and tools, ensuring seamless integration for end-users
• Monitor project risks and issues, escalating to leadership as needed to maintain timelines
• Contribute to the development of training materials and resources for HR service delivery processes
• Ensure compliance with JP Morgan Chase policies and financial industry regulations in all project activities
• Gather feedback from employees and HR teams to drive continuous improvement in service delivery

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field
• 2+ years of experience in HR operations, project management, or service delivery within a corporate environment
• Strong understanding of HR processes and systems, particularly in a financial services context
• Proficiency in Microsoft Office Suite, including Excel for data analysis and reporting
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced setting
• Demonstrated ability to collaborate with cross-functional teams to deliver HR initiatives

Preferred Qualifications

• Experience in the financial services industry, ideally with exposure to regulatory compliance in HR
• Familiarity with HRIS platforms such as Workday or Oracle HCM
• Project Management Professional (PMP) certification or equivalent
• Previous experience supporting large-scale HR transformation projects at a global firm

Required Skills

• Project management and coordination
• Data analysis and reporting
• HR process optimization
• Stakeholder communication
• Problem-solving and critical thinking
• Attention to detail
• Time management and prioritization
• Team collaboration
• Knowledge of HRIS systems
• Regulatory compliance awareness
• Adaptability in dynamic environments
• Proficiency in Microsoft Excel and PowerPoint
• Customer service orientation
• Change management
• Analytical mindset for metrics-driven decisions

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Professional development opportunities through internal training and tuition reimbursement
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options in Columbus, OH
• Parental leave and family care benefits tailored to work-life balance

JP Morgan Chase is an equal opportunity employer.