Human Resources Business Resiliency and Incident Management Executive Director

Location: Jersey City, NJ, United States

Job Family: Business Resiliency

About the Role

At JP Morgan Chase, we are at the forefront of financial services innovation, and our Human Resources team plays a pivotal role in ensuring our global workforce remains resilient amid evolving challenges. As the Human Resources Business Resiliency and Incident Management Executive Director, you will lead a dynamic team dedicated to fortifying operational resilience and providing unwavering employee support. Based in our Jersey City, NJ hub, this executive role demands a strategic visionary who can navigate the complexities of the financial industry, where regulatory scrutiny from bodies like the OCC and Federal Reserve is paramount. You will spearhead initiatives that safeguard our 250,000+ employees during disruptions, from cyber incidents to market volatilities, ensuring JP Morgan Chase maintains its position as a trusted leader in banking and investment services. Your leadership will focus on developing robust business continuity frameworks tailored to HR functions, integrating cutting-edge tools for incident detection and response. This includes orchestrating global simulations to test employee readiness, collaborating with risk and compliance teams to align with Dodd-Frank and Basel III requirements, and innovating support mechanisms like virtual counseling platforms. In this high-impact position, you will report directly to HR senior leadership, influencing firm-wide strategies that enhance our ability to thrive in uncertain times. By fostering a culture of preparedness, you will contribute to JP Morgan Chase's commitment to sustainable growth and client trust in an ever-changing financial landscape. Joining JP Morgan Chase means becoming part of a collaborative ecosystem that values diversity, innovation, and excellence. This role offers the opportunity to shape the future of HR resiliency in one of the world's largest financial institutions, with exposure to executive decision-making and global operations. If you are a seasoned HR leader passionate about resilience in the face of adversity, this position at our Jersey City location will allow you to drive meaningful impact while advancing your career in a supportive, high-achieving environment.

Key Responsibilities

• Lead a global team responsible for enhancing JP Morgan Chase's operational resilience by developing and executing HR business continuity plans
• Oversee incident management processes to ensure rapid response and recovery from disruptions affecting employees worldwide
• Collaborate with senior leadership to align HR strategies with firm-wide risk management and regulatory compliance in the financial services sector
• Design and implement employee support programs, including crisis counseling and remote work continuity during events like cyber threats or natural disasters
• Conduct regular simulations, audits, and training to strengthen team preparedness and identify gaps in resiliency frameworks
• Drive innovation in HR technology solutions for real-time incident reporting and global employee engagement
• Monitor emerging risks in the financial industry, such as geopolitical tensions or supply chain disruptions, and adapt HR policies accordingly
• Report on key metrics and outcomes to executive committees, ensuring transparency and accountability in resiliency efforts
• Foster a culture of resilience across JP Morgan Chase by integrating best practices from industry benchmarks and regulatory guidance

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree preferred
• 15+ years of progressive experience in HR operations, business continuity, and incident management within the financial services industry
• Proven leadership experience managing global teams in high-stakes environments, with a focus on operational resilience
• Deep knowledge of regulatory requirements such as those from the Federal Reserve, OCC, and SEC regarding business resiliency and crisis management
• Experience in developing and implementing HR strategies for employee support during disruptions, including pandemic response and cyber incidents
• Strong project management skills with a track record of leading enterprise-wide initiatives in a large financial institution
• Ability to navigate complex organizational structures and collaborate with senior executives across risk, compliance, and operations

Preferred Qualifications

• Master's degree in HR Management or an MBA from an accredited institution
• Certification in Business Continuity Management (CBCP) or Incident Command System (ICS) training
• Prior experience at a major financial institution like JP Morgan Chase, handling global HR resiliency programs
• Familiarity with technology platforms for incident tracking and employee communication in a fintech context
• Demonstrated success in integrating AI and data analytics into HR resiliency frameworks

Required Skills

• Strategic leadership and team management
• Expertise in business continuity planning (BCP)
• Incident management and crisis response
• Regulatory compliance in financial services
• Project management methodologies (e.g., Agile, PMP)
• Risk assessment and mitigation
• Stakeholder communication and influence
• Data analytics for HR metrics and reporting
• Global cultural awareness and cross-functional collaboration
• Change management in dynamic environments
• Technology proficiency in HRIS and collaboration tools (e.g., Workday, Microsoft Teams)
• Problem-solving under pressure
• Emotional intelligence for employee support
• Financial acumen for budgeting resiliency initiatives
• Innovation in adopting emerging technologies like AI for predictive analytics

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 6% of eligible compensation
• Annual performance-based bonuses and long-term incentive programs tied to firm success
• Paid time off including vacation, sick days, and parental leave with up to 16 weeks for new parents
• Professional development opportunities through JP Morgan's internal training academies and tuition reimbursement
• Wellness programs including gym memberships, mental health support, and onsite fitness centers in Jersey City
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase common stock
• Flexible work arrangements with hybrid options and global mobility support for career growth

JP Morgan Chase is an equal opportunity employer.