IAM Technology Support Analyst

Location: Buenos Aires, Argentina

Job Family: Technology Support

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to fostering innovation and security in everything we do. As an IAM Technology Support Analyst in our Buenos Aires technology hub, you will play a pivotal role in our Application Operations-Security team. This position involves managing access provisioning for critical banking applications, enhancing overall security postures, and collaborating closely with global teams to ensure seamless operations. In the fast-paced world of financial services, your work will directly contribute to safeguarding sensitive client data and maintaining compliance with stringent industry regulations, all while supporting JP Morgan Chase's mission to deliver exceptional value to our clients worldwide. In this role, you will handle day-to-day responsibilities such as provisioning and de-provisioning user access, conducting security audits, and resolving technical issues in our IAM ecosystem. You will work with advanced tools to monitor access patterns, identify potential risks, and implement robust controls tailored to the unique demands of the financial sector. Collaboration is key; you will partner with developers, risk management professionals, and international stakeholders to integrate security into application lifecycles, ensuring that our systems remain resilient against evolving cyber threats. This position offers the opportunity to engage in high-impact projects that drive efficiency and innovation within one of the world's largest banks. We value professionals who thrive in dynamic environments and are passionate about technology's role in finance. Joining JP Morgan Chase means access to cutting-edge resources, continuous learning opportunities, and a supportive culture that emphasizes work-life balance. If you have a strong foundation in IAM and a commitment to excellence, this role in Buenos Aires provides a platform to advance your career while contributing to the security of global financial operations.

Key Responsibilities

• Manage and execute access provisioning for users across JP Morgan Chase's IAM systems, ensuring secure and efficient onboarding and offboarding
• Monitor and enhance security measures for applications, identifying vulnerabilities and implementing controls to protect financial data
• Collaborate with cross-functional teams including developers, compliance officers, and business units to align IAM practices with regulatory requirements
• Perform regular audits and reviews of access rights to mitigate risks in line with financial industry standards
• Troubleshoot and resolve IAM-related issues, providing technical support to end-users and stakeholders
• Develop and maintain documentation for IAM processes, contributing to knowledge sharing within the technology support team
• Support the integration of new technologies and tools into existing IAM frameworks to improve operational efficiency
• Analyze security incidents and recommend improvements to prevent future occurrences in a high-stakes banking environment
• Participate in global projects to standardize IAM practices across JP Morgan Chase's international operations

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience in identity and access management (IAM) or security administration
• Proficiency in access provisioning tools and security protocols within financial services environments
• Strong understanding of regulatory compliance standards such as GDPR, SOX, and PCI-DSS
• Experience with application operations and security administration in a large-scale enterprise setting
• Ability to work in a global team environment, with flexibility for cross-time zone collaboration

Preferred Qualifications

• Certification in IAM such as Certified Identity and Access Manager (CIAM) or CISSP
• Experience with JP Morgan Chase's internal systems or similar banking IAM platforms
• Knowledge of agile methodologies and DevOps practices in technology support
• Prior work in a financial institution handling sensitive data security

Required Skills

• Expertise in IAM tools like SailPoint, Okta, or Active Directory
• Knowledge of authentication protocols such as OAuth, SAML, and LDAP
• Proficiency in scripting languages including Python, PowerShell, or Java
• Strong analytical and problem-solving abilities for security troubleshooting
• Excellent communication skills for collaborating with diverse teams
• Understanding of cybersecurity best practices in financial services
• Experience with database management systems like SQL Server or Oracle
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud for IAM
• Attention to detail in auditing and compliance reporting
• Adaptability to fast-paced, regulated environments
• Project management skills for handling multiple IAM initiatives
• Team-oriented mindset with strong interpersonal skills
• Technical documentation and reporting proficiency

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development opportunities, including tuition reimbursement and access to internal training programs
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including hybrid options in Buenos Aires
• Wellness programs with gym memberships and mental health support

JP Morgan Chase is an equal opportunity employer.