Implementation Manager Associate

Location: Charlotte, NC, United States

Job Family: Implementation

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a strong commitment to innovation in treasury and cash management solutions. As an Implementation Manager Associate in our Corporate & Investment Bank division, you will play a pivotal role in guiding clients through the seamless transition to our advanced banking platform. Based in Charlotte, NC, this position within the Implementation category offers the opportunity to work on high-impact projects that enhance client liquidity, payment efficiency, and overall financial operations. You will lead implementation processes for treasury products, ensuring alignment with client needs and JP Morgan's world-class standards. Your primary focus will be managing the full lifecycle of client implementations, from initial requirements gathering to post-go-live support. This involves collaborating closely with diverse stakeholders, including clients, sales teams, technology experts, and compliance officers, to deliver tailored solutions that drive business value. In this role, you will leverage your expertise in financial services to identify potential challenges, optimize workflows, and ensure regulatory adherence, all while fostering strong client relationships that contribute to JP Morgan Chase's reputation as a trusted partner in treasury services. We seek motivated professionals who thrive in a collaborative, fast-paced environment and are passionate about the evolving landscape of digital banking. Joining JP Morgan Chase means access to cutting-edge tools, continuous learning opportunities, and a supportive culture that values diversity and inclusion. If you have a solid foundation in project management and treasury products, this role provides a platform to advance your career while making a tangible impact on our clients' success.

Key Responsibilities

• Lead the end-to-end implementation of treasury products for new and existing clients transitioning to the JP Morgan Chase banking platform
• Collaborate with clients to assess needs, define requirements, and develop customized implementation plans
• Coordinate with internal teams including sales, product, technology, and compliance to ensure seamless execution
• Monitor project timelines, budgets, and risks, providing regular status updates to stakeholders
• Facilitate client training sessions and ensure smooth go-live of treasury solutions
• Identify and resolve implementation issues, escalating complex problems as needed
• Contribute to process improvements and documentation for future implementations
• Maintain high standards of client service to support JP Morgan Chase's reputation in treasury services
• Analyze post-implementation feedback to enhance product offerings and client satisfaction

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 2-3 years of experience in financial services, particularly in treasury management or client implementation
• Strong understanding of banking platforms and treasury products such as cash management, payments, and liquidity solutions
• Proven project management experience, including leading cross-functional teams
• Excellent communication skills with the ability to interact with clients and internal stakeholders
• Proficiency in Microsoft Office Suite and financial software tools
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience with JP Morgan Chase systems or similar large-scale banking platforms
• Knowledge of regulatory requirements in the financial services industry, such as AML and KYC
• Certification in project management (e.g., PMP) or treasury (e.g., CTP)
• Prior exposure to client onboarding processes in a corporate banking context
• Familiarity with agile methodologies for implementation projects

Required Skills

• Project management and coordination
• Client relationship management
• Knowledge of treasury management systems (TMS)
• Financial analysis and reporting
• Risk assessment and mitigation
• Cross-functional team leadership
• Problem-solving and decision-making
• Attention to detail and organizational skills
• Verbal and written communication
• Adaptability in dynamic environments
• Proficiency in data analysis tools like Excel
• Understanding of payment processing and liquidity management
• Stakeholder engagement and negotiation
• Time management and prioritization
• Regulatory compliance awareness

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Charlotte location
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.