Implementations Manager - Middle Market Merchant Services

Location: Tampa, FL, United States

Job Family: Implementation

About the Role

At JPMorgan Chase, we are a leading global financial services firm with a strong presence in merchant services, powering payments for businesses worldwide. As an Implementations Manager in Middle Market Merchant Services, you will play a pivotal role in guiding our middle-market clients through the seamless adoption of innovative payment solutions. Based in our Tampa, FL office, you will manage end-to-end implementation projects, ensuring that clients can efficiently integrate JPMorgan's robust payment platforms into their operations. This position demands a blend of project leadership, technical insight, and client-centric focus to drive successful outcomes in a dynamic financial landscape. Your day-to-day responsibilities will involve collaborating with sales teams to transition new clients from onboarding to full implementation, developing tailored project plans that address specific merchant needs, and coordinating with technical experts to configure payment gateways, POS systems, and e-commerce integrations. You will ensure compliance with industry standards like PCI-DSS while mitigating risks and resolving any implementation hurdles. By fostering strong relationships with clients, you will provide training, monitor performance post-launch, and contribute to continuous enhancements in our merchant services offerings, ultimately helping businesses optimize their payment processes and grow within JPMorgan's ecosystem. We seek a proactive leader passionate about financial technology and client success. With your expertise in project management and payments, you will thrive in this role by delivering high-impact results that align with JPMorgan Chase's commitment to innovation and excellence. Join us to advance your career in a supportive environment that values diversity, professional growth, and making a tangible difference in the financial services industry.

Key Responsibilities

• Lead the implementation of payment solutions for middle-market clients, ensuring seamless integration with their existing systems
• Collaborate with cross-functional teams including sales, technical support, and compliance to deliver projects on time and within budget
• Conduct client needs assessments and develop customized implementation plans tailored to merchant services requirements
• Monitor project progress, mitigate risks, and resolve issues to maintain high client satisfaction in JPMorgan Merchant Services
• Facilitate training sessions for clients on new payment platforms and best practices
• Ensure all implementations adhere to regulatory standards such as PCI-DSS and data security protocols
• Provide post-implementation support and gather feedback to drive continuous improvement in service delivery
• Coordinate with internal stakeholders to align implementations with JPMorgan's broader financial services ecosystem
• Track key performance metrics and report on project outcomes to senior management

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• Minimum of 5 years of experience in project management, preferably in payments, merchant services, or financial implementations
• Proven track record of managing end-to-end client implementation projects in the financial services industry
• Strong understanding of payment processing systems, PCI compliance, and merchant acquiring regulations
• Experience with Agile or Waterfall project methodologies
• Ability to travel up to 20% for client meetings and implementations

Preferred Qualifications

• PMP (Project Management Professional) or similar certification
• Experience working with middle-market clients in merchant services or fintech
• Knowledge of JPMorgan Chase's payment platforms and integration tools
• Prior exposure to CRM systems like Salesforce in a financial context

Required Skills

• Project management expertise using tools like Microsoft Project or Jira
• Knowledge of payment gateways and APIs in merchant services
• Strong analytical skills for assessing financial data and implementation risks
• Excellent communication and stakeholder management abilities
• Proficiency in financial regulations and compliance standards
• Technical aptitude with integration platforms and software testing
• Leadership skills to guide cross-functional teams
• Problem-solving mindset for resolving complex implementation challenges
• Customer-focused approach with empathy for middle-market business needs
• Data analysis using Excel or similar tools for reporting
• Adaptability to fast-paced financial services environment
• Attention to detail in documentation and process adherence
• Negotiation skills for vendor and client coordination
• Time management to handle multiple concurrent projects

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan's internal training programs
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options in Tampa, FL
• Access to tuition reimbursement for advanced education in finance or technology

JP Morgan Chase is an equal opportunity employer.