Internal and Executive Communications Manager - Consumer Banking

Location: Columbus, OH, United States

Job Family: Communications

About the Role

At JP Morgan Chase, we are redefining consumer banking through innovative Deposits 2.0 initiatives that empower millions of customers with seamless digital experiences and robust financial tools. As the Internal and Executive Communications Manager for Consumer Banking Deposits 2.0, you will play a pivotal role as a strategic advisor to the Head of Deposits 2.0. Based in our Columbus, OH hub, this position demands a seasoned communications professional who thrives in a dynamic financial services environment, ensuring that internal messaging aligns with our commitment to client-centric innovation and regulatory excellence. You will craft compelling narratives that bridge executive vision with team execution, fostering a culture of transparency and engagement across our global organization. Your core responsibilities will include developing tailored communication strategies for internal audiences, from executive briefings to organization-wide announcements on deposits product enhancements and performance metrics. You will collaborate closely with senior leaders to prepare materials for high-stakes forums, such as leadership meetings and regulatory updates, while navigating the complexities of the banking sector's compliance landscape. By leveraging your expertise in storytelling and audience analysis, you will drive awareness of Deposits 2.0's transformative impact, including digital deposit solutions and customer growth strategies, ultimately supporting JP Morgan Chase's position as a leader in consumer banking. This role offers the opportunity to influence one of the most critical areas of our Consumer Banking division, where your contributions will directly enhance internal cohesion and executive alignment. At JP Morgan Chase, we value diverse perspectives and provide a supportive ecosystem for professional growth, including access to cutting-edge tools and mentorship from industry experts. If you are passionate about communications in finance and ready to make a meaningful difference, join us in shaping the future of banking.

Key Responsibilities

• Serve as a strategic communications partner to the Head of Deposits 2.0, advising on messaging and stakeholder engagement
• Develop and execute internal communication plans to support Deposits 2.0 initiatives, ensuring alignment with broader Consumer Banking goals
• Craft executive-level communications, including speeches, memos, and presentations for leadership town halls and board updates
• Collaborate with cross-functional teams to disseminate key updates on consumer banking deposits strategies and performance
• Manage executive correspondence and ensure timely, accurate responses to internal and external inquiries
• Monitor and analyze communication effectiveness, using feedback to refine strategies and improve engagement
• Support crisis communications related to deposits products, maintaining brand integrity and regulatory compliance
• Lead the creation of multimedia content, such as videos and newsletters, to enhance internal awareness of Deposits 2.0 innovations
• Foster relationships with key stakeholders, including HR, Marketing, and Compliance, to integrate communications across the organization

Required Qualifications

• Bachelor's degree in Communications, Journalism, English, or a related field
• Minimum of 7 years of experience in internal and executive communications, preferably in the financial services industry
• Proven track record of developing and executing communication strategies for senior leadership in a large organization
• Strong understanding of consumer banking products and regulatory environment
• Excellent writing and editing skills with the ability to tailor messages for diverse audiences
• Experience managing confidential information and navigating complex organizational structures

Preferred Qualifications

• Advanced degree in Communications or Business Administration
• Prior experience at a major financial institution like JP Morgan Chase
• Familiarity with digital communication tools and platforms used in banking
• Certification in strategic communications or public relations

Required Skills

• Strategic communication planning
• Executive writing and editing
• Stakeholder management
• Knowledge of financial regulations (e.g., FDIC, OCC guidelines)
• Digital content creation (e.g., intranet, email platforms)
• Crisis communication handling
• Project management and prioritization
• Analytical skills for measuring communication impact
• Interpersonal and relationship-building abilities
• Adaptability in a fast-paced banking environment
• Proficiency in Microsoft Office Suite and collaboration tools like Slack or Teams
• Understanding of consumer banking trends and deposits products
• Attention to detail and confidentiality
• Public speaking and presentation skills
• Creative problem-solving

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus facilities
• Flexible work arrangements, including hybrid options for eligible roles

JP Morgan Chase is an equal opportunity employer.