Internal Communications Manager Vice President

Location: New York, NY, United States

Job Family: Communications

About the Role

At JPMorgan Chase, we are at the forefront of redefining the future of payments and commerce enablement, powering seamless transactions for millions of customers worldwide. As an Internal Communications Manager Vice President within Chase’s Commerce Enablement organization, you will play a pivotal role in keeping our 250,000+ employees informed, engaged, and aligned with our innovative payments initiatives. This position, based in our dynamic New York office, requires a strategic communicator who thrives in the fast-paced financial services industry, ensuring that internal messages resonate across all levels of the organization to drive business success and cultural cohesion. Your primary focus will be on crafting and disseminating compelling narratives around payments solutions, from digital wallets to B2B commerce platforms, while supporting broader Commerce Enablement goals. You will collaborate closely with executive leaders, product teams, and global functions to develop targeted communication plans that highlight key milestones, regulatory updates, and technological advancements. Responsibilities include overseeing the creation of multi-channel content—such as executive briefings, employee podcasts, and interactive intranet features—and measuring their impact to refine strategies that enhance employee understanding and enthusiasm for our payments ecosystem. This role demands a deep appreciation for the complexities of the financial sector, including compliance with SEC and FINRA guidelines, while fostering an inclusive environment that reflects JPMorgan Chase's commitment to diversity and innovation. If you are passionate about internal storytelling that bridges business strategy with employee experience, join us to contribute to one of the world's leading financial institutions, where your expertise will help propel our Commerce Enablement and Payments agenda forward.

Key Responsibilities

• Develop and implement internal communication strategies for Chase’s Commerce Enablement organization, with a primary focus on Payments
• Create compelling content including newsletters, intranet updates, videos, and town halls to engage employees on key initiatives
• Collaborate with senior leaders to align communications with business objectives and foster a culture of transparency
• Manage the internal communications calendar, ensuring timely delivery of messages related to payments innovations and commerce solutions
• Monitor employee feedback and engagement metrics to refine communication approaches
• Partner with HR, Marketing, and Technology teams to support change management during payments-related transformations
• Ensure all communications comply with JP Morgan Chase's brand standards and regulatory requirements
• Lead crisis communications efforts specific to the Commerce Enablement and Payments areas as needed
• Analyze communication effectiveness using data analytics to drive continuous improvement

Required Qualifications

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field
• Minimum of 7-10 years of experience in internal communications, preferably within the financial services industry
• Proven track record of developing and executing communication strategies for large organizations
• Strong understanding of the payments and commerce enablement sectors in banking
• Experience managing cross-functional teams and collaborating with senior leadership
• Excellent written and verbal communication skills with the ability to tailor messages for diverse audiences

Preferred Qualifications

• Advanced degree in Communications or Business Administration
• Prior experience at a major financial institution like JP Morgan Chase
• Familiarity with digital communication tools and employee engagement platforms
• Knowledge of regulatory compliance in financial communications

Required Skills

• Strategic communication planning
• Content creation and editing
• Stakeholder management
• Project management
• Digital media proficiency (e.g., intranet, social channels)
• Data analytics for engagement measurement
• Knowledge of financial services regulations
• Employee engagement strategies
• Crisis communication handling
• Cross-functional collaboration
• Brand storytelling
• Public speaking and presentation skills
• Adaptability in fast-paced environments
• Attention to detail
• Cultural sensitivity for diverse workforces

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JPMorgan Chase's learning programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at New York locations
• Flexible work arrangements and hybrid work options

JP Morgan Chase is an equal opportunity employer.